Fantastic customer service, fast delivery and an excellent quality product. Over the moon with the garage - added double doors at the back afterwards and have not been disappointed
Well pleased with the service and the Gazebo, looks fantastic in our garden, instructions could be much improved especially on the sequence.
But overall very happy
Thank you Tuin
This is the second product that we purchased from Tuin, and just as pleased with this one as we were with the previous one (a log cabin). The delivery was straightforward and efficient, the kit was complete (no missing parts), we had a small query concerning the assembly instructions but that was resolved without problem, and we are very happy with the finished article - used the sauna for the first time last Saturday, and once the initial smell (from the dust and coatings burning off the previously unused kiuaus), it was really good to use the sauna.
Very pleased all round.
The Galvanised Fence Post Caps finally arrived, and, now that they have been secured on the low-level posts at the end of the path leading from my front door, I can only tell you that they look superb. I polished them a little and they really shine and stand out. Thank you for all your help.
It's a drainage outlet so not much to say really apart from the fact that it works very well, and once you cut the hole in the roof, it slots nicely inside a 68mm standard down pipe. My only slight niggle is that it seems a bit expensive for what it is, but it works very well so I guess it's worth it..
Nice addition to a flat roof. Expensive but worth it. One of my four right angle pieces was 15mm taller than the rest, which was a pain, but Tuin were quick to jump on it once I told them and I'm expecting a replacement soon.
Excellent product, excellent service, excellent company.
Nothing much more to add.
Easy ordering process
Excellent communication before delivery
Delivery & driver spot on
Easy assembly & simple
(Instructions could be slightly more detailed)
Highly recommend product & company
This is a lovely impressive looking product. It's very heavy and sturdy even without being screwed down. The building instructions were virtually non existent though which made construction a confusing and unnecessarily lengthy process.
Very pleased now it's up - worth all the hard work.
When this Gazebo turned up at our house i thought oh my god where do i start. But if you take an hour to read the instructions online its so easy to erect . Also if you do get stuck along the way just phone the company and they are all willing to help.
You do need 2 people to erect it especially the roof .
Ours is up and looking very smart its so nice to sit under it and have our dinner shared with a glass of wine dont know how we got on without it. You dont need to look anywhere else for excellent customer relationship and quality workmanship.
Fantastic product excellent quality the delivery was as they said and even called a week prior to delivery to confirm all times and dates I will be buying again and was recommended ruin by a friend who said the same it is a wow factor to the garden
Wow! So easy to assemble, minutes to put the walls door and Windows together and a couple of hours with some help for the roof and shingles , all completed one sunny Sunday afternoon! We are so pleased with our cabin ,family and friends love it ,we would recommend this to anyone.
The delivery driver Martin was very helpful and courteous to a difficult location for his drop off.
This treatment is brilliant, I can highly recommend it. Nothing that Tuin sell you as an extra is ever overpriced, this is exceptional value for money and so easy to apply. It is a thin treatment, almost like applying skimmed milk, but it dries to a tough finish and, for the amount it covers, it works out cheaper than using any of the competitors products by far. My advice would be order more than you think you need. We bought the Dellinger Log Cabin and two tins of Embadecor, we've actually already used three tins and have one spare for later in the year. The main reason for this is that we followed the advice to treat some wood before using it in the build, it makes life a lot easier and should give far greater protection. We have now applied two clear coats of Embadecor to our building and it finishes it beautifully, people cannot tell it has been treated it is so clear! Once finished I will share pictures of our cabin but, in the meantime, thank you Tuin for an excellent product and all your advice, ordering anything from you has been so easy and so efficient, we would gladly highly recommend you!
Very pleased with product. Excellent value for money as it goes a long way. Also so easy to apply and no unpleasant odour. Drys quickly and super fast delivery. Thoroughly recommend this product.
I received the goods very well packaged and put exactly where I needed it. The quality is excellent and I am certain it will provide the family with years of use. Should I require any further outdoor products of this kind, then yours will be the first company I look to.
Thank you for this lovely log cabin . It arrived on time with a very helpful driver . We had someone put it up for us and it went up a treat . It now has pride of place in our garden . Thank you very much excellent service .
I ordered my Emma 40mm log cabin as a Black Friday deal. Information and updates were great and everything was delivered on schedule right to the door.
We built a wooden base from 6x2 tannalised timber, which took half a day. Erecting the cabin was really straightforward and only took a couple of hours. The roof and shingles took a little longer but the whole job was completed in 2 and a half days.
I'm very pleased with the results and with the support received when I had a question.
The order was delivered promptly, actually sooner than we expected, and we were very pleased with the quality of the items. The metal fence post caps were heavier and made of thicker steel than we thought. Overall very happy with our purchase and would recommend Tuin to others.
Excellent product. Well engineered. Easy to assemble. Delivery superb. Managed to place components exactly where I wanted them.
Great telephone support. Query handled and solved quickly and efficiently. Additional pack of shingles sent out promptly without any fuss.
Great company to do business with. Now looking forward to building the Nysse car port!
Thank you for you're superb service and customer care.
I was well impressed with my log cabin went together well with the with my son a neighbour across the road see mine and brought one being retired she ask me to put it together done this on my own took me 4 days hard work on your own but is possible bit like a jigsaw
Jenny log cabin is really nice, it has changed my garden to something very special and Well worth the money no issues in building the Jenny log cabin. Advise before you start building make sure your base is flat very important.
Chose tuin because they have blog about everything you need to know. Can't fault any aspect and if you follow their vids you'll have it up in no time . Just over a day and roof was on without help . Looks amazing :-)
Puirchase three of the see through walls, all fittings are top class and easy to install, the only addition I made was a 3metre length of plastic pipe to aid the 'rolling up' of the wall for storeage purpose. Overall a good buy
We are more than happy with the cabin,it has gone up very well with only one minor problem with a plank being slightly over sized otherwise the quality is very good and the online instructions along with the ones supplied were ok
A far superior product than others on the market
I recently purchased a liverpool 5.4 x 5.4 cabin from tuin and would like to say the service and product exceeded my expectations, the cabin was delivered as close to the build site as possible , we started to unpack and sort the items out at 8,30 by 10 am we were ready to start assembly, we had watched the video a couple of times before hand and found this most helpful, by 2 pm we were up to the roof joists and then by 4 the ship lap roof was on , that was enough for one day it was time for a beer or 2 , the next at I was on my own and did the shingles and started on the floor , all that was left was the Fascias and guttering, all in all it was all done in 3 days with only the decking and staining left to do , 2 people first day then on my own for the other 2 , it was a enjoyable experience and quite straightforward , I am from a construction background but would say that anyone with basic DIY skills could manage a assembly , important to watch the video though , we did have a problem at the very start of the build we were 2 half logs missing but after emailing the out of hours team I was advised that these logs were tucked down the side of the window frame , all in all great product great service and looks fantastic in our garden would recommend tuin 100% ! Ps it is 100% critical that you get your base level ! I actually used tantalised sleepers , many thanks tuin for a great product ! Russ Nottingham
Delivery was very quick and easy the delivery driver was very nice and he put the log cabin where I wanted it left. Haven't got it erected yet waiting for the foundation to be concreted. Hopefully will have it finished for the summer.
Derby cabin was a good experience to put up, mostly trouble free, some confusion about roof and insulation and how that works as instruction said one thing and info on webiste blog another. but very pleased with outcome
From first discovering Tuins excellent website and placing my order everything went smoothly with regular updates on my order and delivery, excellent product to work with as a mature DIY'r after watching the online tutorials fixing the shingles in place was straightforward the end result was superb, IKO shingles are a really good product and look like they will last a long time
Embadecor timber stain is an excellent quality product, easy to use and to clean brushes being water based. The finishing effect on the cabin is a glorious deep rich enhancing glow of natural wood, being very pleasing on the eye.
I fully recommend customers to share this experience.
Seems like a good product. Easy to apply, if rather time consuming to give 4 coats. Time will tell if the product works well but the information on the Tuin website suggest it does.
Our 2nd Gazebo in 7 months from TUIN. The quality of this gazebo is fabulous and quick delivery by very helpful driver placing it carefully onto our drive. We subsequently ordered two roll up sides which fabulous customer service arrived in days in time for our fitter. We love the vaulted roof inside and it fits our wooden kitchen and its patio are perfectly - we are delighted as we can now cook outside all year round!
Thank you Tuin, everything arrived as expected. On unpacking it everything was accounted for as on the check list. I have now treated all the parts which has made it a lovely honey colour. Now I am waiting for the weather to improve so I can erect it. I will write another review when the summer house is finished. Thanks again Tuin.
We are very pleased with your product tongue and groove timber 28mm thick which was delivered to us by your haulage company who proved very efficient. Your overall service from start to finish was excellent and we felt like you really looked after us and kept us updated at every stage. We have not yet installed your product due to the bad weather but once we have we will send you some photos of our project.
Many thanks for all your help
John & Sandra Marshall
Amazing.
From ordering to delivery everything was smooth, efficient and onetime. The delivery driver was very helpful and went above and beyond to get the pallet exactly where I wanted it.
The construction was easy and the instructions clear. One point to note is that the wood is packaged for transit, so it took a while to sort and label ready to use.
Friends who helped thoroughly enjoyed themselves and I have an wonderful new office. Just the interior to finish now.
I would recommend and also recommend reading all the blogs and useful fo on the Tuin site.
From ordering to delivery of the Chloe log cabin and the then seamless construction, we found everything as advertised on the excellent web site. The cabin is manufactured to the highest standard and was a pleasure to build although having no previous experience. Having treated the cabin as recommended now in the process of fitting the floor. Can highly recommend this cabin, and the Tuin company from the sales staff to the expertise of the delivery driver and his manoeuvring skills with the fork lift truck.
These girders are perfect for the job. They are easy to work with, easier than wood, and they never need any treatment and will not rot. For my project, I personally would of liked a choice of longer lengths
Excellent customer service from order to delivery. After the usual amount of fastidious research, I settled on a Tuin corner cabin as the best value for money offering on the market. The reviews spoke highly of the co. and the products and have been borne out by both the level of service received and the cabin now taking pride of place in our garden. We managed to get it up in a day and whilst I won't be sad to see the back of the shingles, it was relatively straightforward to construct and looks as if it has been made to last. Wouldn't hesitate to recommend the co. or the corner cabins!
Just had our Emma corner log cabin delivered and installed and very pleased with the quality and finish
We used a recommended installer who arrived early and was finished by early afternoon
Would certainly recommend this cabin
Delivered on time, driver rang to say he was an hour away, and it was straight forward to assemble. We built it over the weekend and did the shingles Monday morning. It went together really easily and we have received numerous compliments .
We are really pleased with the Asmund summerhouse. The shingles are a real feature - it makes the cabin look more expensive than it was, and adds a touch of character.
The quality of the hinges and door furniture is better than I expected, and everything seems very solid and well made.
Excellent design easy to erect except one piece over the side window was missing but as extra timber had been supplied I was able to cut a piece to length single door frame was split but being a carpenter to trade it was easy to fix and not worth troubling you small problems seeing the amount of timber supplied floor timber could be better as can only be laid one way because wood is rough on one side with knots and sap but overall excellent product and value for money I was happy to recommend your customer service and products. I have painted it grey and white neighbours impressed and two will be putting in orders in the new year sincerely mr jay mckinlay
I spent ages researching different companies and log cabin styles and after a good month i kept coming back to Tuin.co because the price and info was superb.
I ordered the Piet Log Cabin 6x3m and was not dissapointed when it arrived, the guy delivering called and kept me in the loop about delivery which was very proffesional with his forklift.
The packaging was excellent and when unpacked nothing was damged and everything was accounted for on the materials list.
It was very simple to errect with help from my son, it took us 2 days to finish the cabin woodwork and 1 more day to fit the supplied FREE shingles to the roof and they look great.
Just finished staining the cabin a light oak colour and it looks fantastic.
I would definatley use Tuin again and have recomended them to friends.
Thankyou Tuin, it was a pleasure from start to finish.
I took a long time to choose my log cabin and I am so glad I did because I believe I have the best available for the price.. Customer service and delivery was first class, on the forklift 1/2 a mile down a single track lane. The build has been easy. Lots of excellent tips on the web site and with insulation under the floor and under the roof tiles it still feels warm in the early autumn. Everyone who has seen it wants one and we are expecting many years of cozy bottom of the garden evenings. Thank you Tuin.
I am very pleased with this cabin. Everything arrived as planned and in excellent condition. Tuin's recommended fitter did a really professional job. Many thanks.
The installed pergola/gazebo is great. We are very pleased.
When delivered the screws were missing, on contacting Tuin they were sent the next day.
However the screws were useless, they were too small, I purchased what was need from our local builders merchant. With those purchased screws the pergola/gazebo was easily erected in less than a full day.
The Emma log cabin was delivered on time and off loaded very efficiently. The little fork lift truck was brilliant. Due to very narrow access I had to unpack it all piece by piece to get it through to the assembly area. This was hard work but did allow me to identify and check off every piece. Another time I would have made sure my base was ready so I could start building immediately . As it was I had to store the logs for a week or so which was a bit of a shame. Although I was very careful to store everything flat and (all the logs were fine) - my poor stacking of the roof sections caused a bit of warping. This did not matter in the end as they all straightened out during the construction process.
I was a initially little daunted by the idea of the project but once I got going - it all made sense. I can honestly say - I can't think of a time when a few day's work has given me more satisfaction. I think the design and manufacture quality is superb. Everything went together beautifully and few taps with a rubber mallet had the walls up surprisingly quickly. I worked alone throughout. Some days I only had time for a couple of hours work on the cabin. I worked slowly too partly because I was enjoying it so much and didn't want the build to finish! Fortunately the weather has been really kind . I found the roof a bit of a fiddle ( partly due to the warping which was my fault) but I would in any case suggest to anyone building alone that they should enlist help with the roof structure. Once up, it was fine and the shingles went on well. Other than the early part of the roof construction - a really straightforward and extremely satisfying job. I think the cabin is brilliant and am absolutely delighted.
Efficient service with delivery as requested. Instructions a little basic. We are now enjoying the cabin in our newly landscaped garden. Def use Tuin again.
The good:
Wood and finishing is of good quality.
Well proportioned aesthetics.
Good value for money.
Great phone and email service -friendly and helpful.
Helpful delivery driver.
The bad:
Door height -why include the frame in the description is beyond me. I bought this on the understanding it was 1.88m, it wasn't. At 1.78m I have regularly banged my head of the doorway, I'm 1.87m tall.
The roof tongue + groove is better quality than the flooring! I think this is a UK sourcing issue.
The screws that hold the eaves boards in are too long and will put holes in the felt shingles you put all day taking care over.
OK, cut wood has a tolerance that doesn't make it a precision material and it will change dimensions over time however there is a fundamental flaw in this design around the door + window wall section. The heights of the wall logs are dictated by cuts, if they are out by even 0.5mm then over 10~11 logs you get a discrepancy when compared to the logs with no cuts that slot in the door + window section. No matter how well fitting etc. the corners are you can expect a fair bit of floppiness at the door hinge and window frame area. Being horizontal or not you're looking at a tolerance stack up in the corners not equalling just the log height.
The instructions are great in places then fade to nothing in other areas. You'll need the website picture to work out where and how the eaves boards go!
Instructions for the ridge are best found on IKO's website -its a far better description.
Regrets:
The door height -obviously!
Not upgrading to a more secure door.
Not choosing the paint/finish at the time of order and getting it included in the delivery.
Not measuring the landing area for the whole package off the lorry -it is massive!
First and fore most I'd like to say I really like this cabin and enjoyed assembling it. It looks great at the bottom of my long narrow Victorian garden. Delivery was fantastic, to kerbside, bang on time and helpful. Initial assembly of foundation beams walls and rafters straight forward and intuitive.
Now to the issues; Instructions for the Pent roof and Barge boards were really unclear, contradictory and ambiguous at times. Also some guidance about how best to apply Easi Membrane to the corners of a pent roof would be hugely helpful. This was the first time I have assembled anything like this, clearer diagrams would have made this a lot easier especially as the build took place in late September just as the Monsoon season broke. However the weather is the weather.
The one surprising, disappointing and negative note was the presence of woodworm damage to three separate bits of timber. [ 1x cabin wall, 2x roof boards]. This was only really noted after assembly. Given the emphasis Tuin places on the quality of the timber it uses I wasn't looking out for this as a potential issue. No other reviews mention this nor does Tuin say this is a possible issue and what to do about it. I treated the affected timber and hopefully it will have no long term consequences.
The corner log cabin looks amazing now it is built but building it as an amateur is not as easy as the videos would have you believe. There were a number of issues. Cutting the foundation hardwood for the door opening is not shown anywhere and the angles are not 45 degrees. If it was not for the fact my son is an engineer and had specialist cutting equipment we would have struggled. Followed all instructions and all angles correct to roof level. First problem, pre-drilled bolt holes for roof beams, larger than bolts, so beam turning, had to be packed. Final roof panel did not fit, and he tried in all positions. Actually had to take apart and reduce a few slats, which he was capable of doing. Next trauma the shingles. You need an expert for this. Only video is for straight roof, not 4 panels which is not the same. My son taught himself and it was a labour of love and the shingles do look great, worth the trouble. Last issues are the windows & doors. Despite every log being level, checked them all, the Windows are not shutting, the frame doesn't seem square. Hung the doors, not level and pre-fitted hinges are not actually same height, will have to move. All this said, painted 3 coats with recommended Sadolin paint and it looks amazing!
I found the Tuin shepherds hut good value and well built. I feel the main supporting timbers should be tanalised which they are not..Tuin do not supply a traditional curved corrugated roof system but I did find a company who will make to order, they are Accord Steel cladding Ltd in the West Midlands. It makes all the difference.
After a wet year last year and a hot dry year this year, the timber protectant is doing well. Cabin has weathered slightly, especially some patches on the door, but this may be due some contamination before the protectant was applied.
Very good company to deal with. Only problem was
two panes of glass broken on window fitting on delivery. What a pain, have eased out beading and will get two
new ones cut from a glazier. Tuin offer a quality product at a reasonable price.
Took about 3 days total to complete, spread over a couple of weeks. I had help for about 4 hours of that, to get extra materials onto the roof. The kit as supplied by Tuin was all done solo.
Things that could be improved on the Tuin side: the instructions are clear what parts go where, but leave quite a lot of the rest to the imagination. But there is quite a lot more information on the Tuin blog.
The door frames were tricky to get completely square -- fortunately this can be adjusted in-situ by removing the trims that clamp them in place -- I used glazing packers to keep them where I wanted.
I added 3x2 floor structure, 40mm PIR insulation board and MR chipboard flooring. For the roof I added 2x2 framing, 40mm PIR and 9mm OSB. I used some of the extra roof timber to add a slope around three edges of the roof. I also added some guttering and a strip of UPVC trim to clamp the free edge of the EPDM into it.
Have got some BEDEC Barn Paint to treat/paint this, but I'm waiting for the weather to warm up a bit before doing that.
This is the third time I've used these., first two times came with a shed kit. The latest let are to replace on a cabin I'm moving which has wooden beams. These are much better and throw the water off well.
Ordered on line and delivered withing a few days
My only gripe would be the cost of them!
I’ve had my cabin up for a few years now and very pleased with it. It’s a solid piece of kit that your supplied. It goes up quite easy too. The only problem is the doors in my opinion, as the T hinges supplied are a bit rubbish and we’ve had numerous issues with them. The hinges should have been something much more solid for the price paid. Recently in strong winds I’ve had my door hanging on by a thread. So I’ve ordered some much more heavy duty ones and hope that fixes it. I would recommend this cabin and the company.
We purchased Our Barbara Gazebo and have been very happy with it. Delivery was exactly as advised with the use of a Moffett fork lift, the driver was helpful and friendly and the package was securely plastic wrapped so you could store it outside without it getting wet.
We took 2.5 days to assemble it but we were treating both edges of the wall timbers before assembling and taking it easy. The instructions were OK with the parts list and the technical drawing being the most useful. I would recommend laying out all the parts prior to assembly and reading Tuins roofing help section.
We took the plastic bearer option and am glad we did as it will make the Gazebo last longer. We liked the threaded pads that the vertical supports sit on as they reduce the chance of rot. We loved the standard EPDM roof material as it will last much longer and was far easier to use than the cheaper roofing felt offered by most other companies.
The roof timbers and Purlins are easily strong enough to support my 12.5 stone even to the, unsupported, front corner and all the timber was very dry – just like the planed wood from your DIY superstore.
We wrapped the EPDM rubber over the fascia and used mitred stud partitioning wood to cap the roof which wasn’t expensive and finishes the job nicely. Tuin do supply other options but this suited our project.
The complete structure is strong and went together easily – I compare it to our log cabin from another supplier which had sodden wet wood and a mare to assemble compared to this project.
We finished the job by fitting roller blinds to the inside of the windows in case the sun is too bright – chance would be a fine thing.
The structure should last for years and I would thoroughly recommend Tuin to anyone doing a similar project.
great product,quality at a very good price...my neighbour has bought one after seeing what i've built.....with my brother following suit.After building the cabin I could only make a couple of suggestions to improve the process and it was all the information offered that drew me to this company.Definitely recommended.
From ordering through to delivery everything was handled promptly and professionally with the guy delivering my cabin arriving when he said he would and managing to get a large package right to my front door. Building my cabin could not have been easier, with everything going together perfectly, even the doors went on without the need for any adjustment. The shingle roof looks brilliant, is simple to figure out but is about the hardest part of the job physically. All told the cabin took myself and my brother in law a day to erect, fitting the shingles the better part of two days on my own and a day for the floor.I am absolutely delighted with the finished cabin and can not recommend it and the service I received from Tuin enough.
the agnes carbin arrvied one week after I ordered online, everything came with perfect condition, covers with water proof, I am not worries about any rain and wet weather condition. I am arranging installation service , once done it I will post photos and reviews etc..
overall, I am very satisfied until now.
Delivery was fine, all parts were included, and safely carried into the garage individually. Took me two weeks to finish it by working whenever I could grab a couple of hours each evening. I installed it completely alone and the time consuming bits were 1. Treating every part with Sikkens before installation 2. The shingles as it is a pyramid design and with an inadequate ladder, the roof slope makes it awkward to hang on! My base was square and level using sleepers set in concrete, then with the base timbers on top. Very accurate machining of parts meant every log slotted in nice and tight. Laid a chipboard floor on joists, in joist hangars attached to the sleepers, so have a 6 inch cavity. Still used a DPM underneath the joists. Wife very happy. I think I could have put it up in a day if untreated first, maybe shingles day 2. I ordered some aluminium vent covers from ebay and cut out a vent front and rear.
Visitors have been mighty impressed with the quality, as well as my apparent skills as a joiner!(Accountant really!)
Very easy to apply (I used a cheap spray gun) and goes into the wood very easily. Don't forget to vigorously shake the containers beforehand as the contents do settle out!