WE LIVE IN A COMPLEX OF RETIREMENT BUNGALOWS SO DID NOT WANT DIGGERS AND SKIPS THESE BASE PADS WERE SCREWED DOWN YO OUR EXISTING PAVED PATIO AND HAVE DONE A BRILLIANT EASY STURDY WOODEN BASE FOR THE CONSERVATORY WE ARE CURRENTLY BUILDING PERFECT WE LOVE EM
I haven't started the construction of my "excellent" gazebo as yet so any comment on the materials I've received as yet but to date, I must say the customer services experience at Tuin has been, just like the name of my purchased gazebo, excellent! Very detailed, knowledgeable with their products and I've been given plenty of advice around the gazebo's construction, roofing options and extras! If the finished product once up's as good as the admin process in the run up to it then I'll be extremely pleased and strongly recommend Tuin to all looking for reasonably priced options with guarantees customer service! 10/10 so far! Thank you.
The experience with Tuin has been exemplary from ordering to delivery to support. Other companies could learn from this. The product is of excellent quality and surprised how well it went together. The shingles do take some time but the construction itself is only around a day! Email questions have been promptly answered and always helpful. I will definitely be using them again for other products.
This has been one of the best I've ever owned right from ordering through to delivery by your Dutch driver cracking bloke very professional right the way through to putting it together over the moon with it and my sons are now ordering as well great product well done
Very impressed, once I got the base level it all went together really easy, instructions were good, and followed instructions on web site. Surprised how quick it went up, needed help on roof to make life easy, otherwise all put together on own in under a week including treating the wood. There were plenty of screws and nails in the kit to finish the job, and some spare wood as well . V good value I would highly recommend it
Following loads of research online and scouring the reviews of cabin companies I finally settled on Tuin.
From the very helpful pre purchase telephone advice, excellent blog and videos from Richard, through the incredibly efficient and punctual delivery, straightforward construction which went like clockwork to the shingles we are absolutely delighted with our new cabin. Which has been christened ' The Flying Pig Cafe' cos my husband said that pigs would fly before I spoiled myself!
The 'Jenny' is perfect to combine my work/studio space and room to chill out and even put up occasional overnight guests. Pictures of the construction and final look to follow! Cannot recommend Tuin enough! Thanks guys!
We were impressed with all aspects of "Emma " from ordering, delivery , and online support for ourselves whilst we erected the cabin. My husband is an experienced carpenter and it was Oh so tempting to want to put in a screw here or there to pull in walls particularly round the window areas.
Having read the blogs and taken over phone advice we didn't and the cabin settled and continues to do so.
We are pleased we had a professionally laid cement base which was ultra level and square, it really helped with construction.
Overall we are delighted with the finished "Emma " and look forward to using our new outdoor room.
My cabin arrived in time, with good notice from the delivery driver. He manoeuvred it exactly into the front lawn, which was very tight but with no damage to hedge or planting. The instructions outdo with a big more detail but everything went together well after a couple of emails to Tuin. The quality is very good, and it looks like it will last for many years (which is what we wanted!). I took a time lapse video, which showed the construction process, which I will post when I have put it together. Overall, a very good garden building.
the cabin was delivered and off loaded with no problems at all. the pallet was all sealed and we left it on on the drive for 3 days untill we finished the foundations . we then unloaded the pallet and started the assemble we did look at the instruction and videos off the net the wife and myself erected the cabin in 4 days a further 2 days to roof shingles the quality and finish was perfect and over all was a very good buy thank you ,we are both in our 70s
From start to finish a 5* service. Delivered on time with a phone call 30 mins before arrival, very helpful delivery driver. We decided to paint summer house before putting it together as it was going in the corner of our garden & we wanted it as close to the fence as possible, this took time but very pleased with results. Then came the build, how easy! it all fitted together very easily & in no time at all the summer house was built. EXTREMELY HAPPY. You have two more orders being placed by friends who are also impressed with the quality & service you give 5*****
The cabin was easy to order. I spent ages looking online but found these to be the best. They are untreated so you will need to buy some good treatment but this is why they are cheaper than most of the other sites I found. Delivery was excellent and the driver rang me. I live in a rural location but he still did the drop. The walls were easy to put up I did that section on my own. Just needed a mate to help lift the heavy roof beams in. The floor and roof took a day each. The only negative was that I did have enough roof shingles. The blogs were excellent and made the project much easier. I would use Tuin again.
Great service from order to delivery. Took my son and I two days to build the Emma corner cabin, the wife and I love the look of it and it has really enhanced the look of our garden. ( pictures to follow once it stops raining long enough for us to paint it!!) Thanks again Tuin for a great service at a good price.
From the moment we ordered the log cabin all the way through to delivery the service has been excellent. The delivery driver was fantastic and the customer service regarding delivery was spot on and kept you update up until it arrived at your door. The log cabin is of excellent quality and is precision cut quality timber which made installing the cabin very easy I have been very impressed with the price, delivery and quality of the product and have recommended Tuin to numerous people, the cabin has the "wow" factor when people see it, it's great and so glad I ordered from Tuin they will be first on my list A1!!!!
I am very pleased with the Kos Gazebos,although the plans supplied were woefully inadequate and therefore it was not as easy to erect as stated.The roof in particular was difficult due to some warped timber. Delivery was on time but it was not made clear HOW it would be delivered.It came on a LARGE pallet and was deposited in the driveway,which meant I had to unpack it and take it piece by piece to the erection site .At 74 years of age and not in the best of health I would have arranged help had I been informed of how these goods were being delivered.
Item arrived on the Tuesday on one pallet after carefully unwrapping it was carried round the back of the house and stacked as neatly as possible before being covered until the weekend we attended a 40th B-Day party on the Friday got home in the wee hrs and by 11 o'clock started to build cabin with the simplest of instructions cabin was done by 4 o'clock just me and a couple of m8s and looks fantastic wife very pleased happy wife happy life so simple ordered and delivered within 10 days no probs
I recently bought this product in opaque white to treat our new log cabin. It is really easy to work with (goes on like a dream with a paint brush which is then easily cleaned in warm water). So easy in fact that I decided to buy more and go for 4 coats on a very large cabin to make sure it is well protected. All the rain we have been getting just disappears from the surface like magic! I am delighted with this product and can see it is well worth paying extra for excellent protection.
Britt cabin looks lovely. Installer impressed with level of patio base, but still had a bit of a gap in couple of the corners at the top. He suggested we use clear silicone between top of cabin & roof. 2 corners would need a little wedge before siliconing as gap too big to silicone. Also the main opening door at the top isn't completely flush (putting a thumb turn on it). Have painted it grey, looks great
We live in the North of Scotland and were a bit worried about ordering online. We are very pleased to say that we should not have worried at all, ordering our log cabin from Tuin was very simple and stress free from begging to end, The log cabin is exactly what we wanted, the installation following the instructions was very easy, about 7 hours, by husband and 2 friends, slight problem with a missing log but again the after service was excellent, after phoning Tuin, they had the replacement delivered from Norfolk in two working days...remembering so many companies will not deliver or want to charge more than the product is worth for delivery charges to the Highlands. Well done Tuin and thank you for a fantastic service and Log Cabin.
An excellent experience - the ordering process, communication and delivery are brilliant. The delivery driver was very accommodating and placed the large package exactly where needed, and I might add with great skill! I've only just started sorting out the various bits and pieces whilst waiting for more favourable weather and I am struck very much by the excellent quality of all the components. I can't wait to get going with the build and I'll submit a further review and some photos then. Keep up the good work Tuin - very impressed!
The team at Tuin have been very helpful especially Karen.The delivery was one hour early and I missed my breakfast,unfortunately my drive was too steep and the driver could not risk driving up it so he had to drop the load at the kerbside.A very kind relachen came to the rescue with a big machine and moved the cabin 35 mt up the drive.
From the off the order process was simple, I received a call prior to the delivery week to set a firm date. Delivery was smooth and the delivery driver was polite and put it exactly where I wanted it. As I looked at it wrapped up in polythene I didn't think it looked that big, but once I removed the wrap I could see how well it was packed and any fears I had disappeared. Building it was a DIYers dream, everything was simple to follow and fitted without much persuasion. Overall it took me aprox 24 man hrs to construct ( it took longer to nail down the shingle). The product is of excellent quality and I would highly recommend this company (as I have) to anyone.
Received our log cabin on a rainy day early in the morning two after placing the order. The driver was very good and placed the pallet just right and got soaking wet. Had a cup of coffee and he was on his way. Later moved all the wood into my garage and checked all the parts everything was there and no damage. Later in the evening rain stopped so started the assembly. Followed the drawing after also previously watching the videos. Having retired from engineering did not have any problems with the build apart from missing a small piece of wood left in the window assembly which stopped it from fitting correctly. This was found after just confirming the details of the drawing with Tuin. Managed to assemble the whole thing on my own with a little help from my wife. We are very pleased with the end result after making the declension to buy after reading all the reviews and watching the videos. Would recommend this cabin to anybody and all the friends and neighbours are very envious of us.
Just one recommendation to Tuin would be to have the composite base pre-cut as this was a bit awkward to do as mentioned by another customer.
Thank you Tuin and all your staff for producing a quality product. Really enjoyed building the cabin and felt a sense of achievement.
Have some photos of the finished article and during build. What is the best way to get these to yourselves.
The team at tuin kept us informed of delivery progress,no problems. We are so pleased with our Chloe summer house.My husband an d I assembled the house ,it slotted together perfectly because the design is faultless.Everyone who comes to see it think we paid a lot more than we did.Once we preserved it the colour of the wood is beautiful.It will be our perfect hot tub retreat. Thank you!!!!
This cabin is exactly what we wanted, I would reccomend Tuin to everybody, such great service from start to finish. The cabin was well package and assembly was very easy. You would pay so much more for a cabin of this standard anywhere else. *****
Very pleased with our recent purchase of the Aiste log cabin. A excellent quality cabin which was easy to build. Have already recommended your cabins to friends and admiring neighbours.
Very pleased with product and delivery. Everyone from sales to construction very helpful and polite.Looking forward to many hours of enjoyment in my new extra space.
These are excellent panels. I wanted willow weave as I love the aesthetic but had been disappointed in the past that they were not very robust. This is the perfect solution and they look great. Easy to fit.. just the job.
Service and quality of tuin and the cabin are second to none . Very pleased with cabin , quality is great and communication throughout the order and delivery was also great def recommend
Excellent. I had to replace a few after the last storm. These were on a ridge and I am afraid I didn't fix them down well enough. I've got the red ones and they look great. I did the roof 6 years ago and I'm sure they will last for years to come.
Very pleased with our cabin;it is sturdy and looks great. It took longer than we imagined to do all the insulation, tiling, guttering, varnishing etc but it was worth the effort. We did need more tiles than were provided.
Purchased this to make sure the cabin I've purchased last longer. Not used it yet but am confident it will meet my expectations. Purchased 4 X 2.5 litre, not cheap but hoping you get what you pay for. Will update after I've applied it.
Order and delivery process was fantastic. Queries were answered promptly. Instructions were vague but once kit was sorted into sections it was fairly obvious. We needed two people throughout to put it together and particularly the roof was the biggest challenge. Ladders & platform ladders were essential for us. The finished gazebo is sturdy, looks a very quality product and we are really pleased with the end result, especially as we are not the best with DIY. Took 3 days from start to finish. Would recommend gazebo and company after our experience.
Wow! Excellent service from Tuin. Delivered on week requested and well packaged. Presently still packaged waiting on landscaper finishing base for cabin and garden.
Installed the storm kit for piece of mind as often strong winds here in Scotland. Easy to fit and would recommend adding to your order. Delivery process perfect.
Glad I added two of the windows to my log cabin as it is situated at the back of a garden between two buildings. You have to be careful about where you are placing them, don't get carried away building the cabin, or you may run out of logs. Definitely a plus for the use I intend with my cabin.
Extremely satisfied with purchase and service from start to finish. Online instructions were useful and well explained and the cabin was built very quickly and easily. We are very pleased with the end product and have already recommended Tuin to friends and relatives.
Excellent product and now all together looks amazing real centrepiece for my garden as in other reviews instructions not to clear you can onto their website and the instructions are more clearer and more helpful .
The finishing gazebo is beautiful my only reasons for 4 stars I think better instruction manual for erecting the gazebo an attaching the shingle tiles in the package would be useful. It took 2 people 1 full day to complete the timber and 2 people 1 full day to complete he shingle tiles
Excellent service and a great product. The cabin arrived early and was off loaded efficiently. Time spent organising the various different timbers is well spent and makes the build a one man job except for heavy rafter (purlins). Very pleased with final product and look of the cabin. Advice and tips on the website very easy to read and very helpful.
Good value for money.
A well designed precision made cabin.
Considering how many pieces are involved, it all fit together without any problems.
Instructions are a bit basic and a question mark as to using screws for fitting purlins.
Didn't bother as I will fit some storm braces on the inside which will double up as a shelving system.
Put it up on my own in 2 days.
Nice cabin, nice company to deal with.
This is a great product perfect for building your own gate. I created a "hidden" gate in my back fence by fixing a wooden frame to the metal one and attaching feather edge boards direct to this Some careful arranging at the edges to ensure it blended with the main fence, a long throw latch, and, hey presto, a sturdy hidden gate. Very happy with the product and the end result.
Cabin itself is good. Slight twist in the door which I will have to put a latch on the bottom to hold it in and hopefully over time will rectify itself and some cracks appearing but getting the correct preservatives and paint so all will be good.
Mind your heads on the overhang sides but brilliant to supply a dry bench area.
very impressed right from the start,from the ordering,telephone staff,delivery,packaging,easy to follow instructions with the summerhouse and on line and quality of the Product.Very professional company to deal with and great value for money.
Hi, I bought a Dellinger log cabin and have just finished building it. The delivery man was excellent placed the bundle which was 6meters long exactly where I wanted it. The quality of the timber was extremely good and the build went with no problems at all. Only criticism was the flooring pack, the T & G boards were 2.4m long and the cabin is 3m square so for each length laid I had to cut and fix another small length of floor board also the floor joists were only about one metre long and the instructions said to join the pieces together to make longer lengths!! What a nonsense, I bought 3m joists for my 3m cabin and saved myself a lot of work. I would steer clear of buying the floor packs. I also had the one piece rubber roofing which was again excellent and following the instructions went on well and I finished the aluminium edging strips which were quite expensive but finished the roof off and looked good. Overall the Log cabin from Tuin was excellent and would not hesitate to recommend them to anyone. I am at present treating cabin with Tuin Impregnation fluid and will post some photos when finished ..........kind regards Keith
Cabin itself is brilliant, it's been up for 3 weeks now and it's really sturdy. Its also been pretty bad weather since it was up and we have had no leaks or anything. Couple of minor negatives, not all the pieces were labelled so it took much longer than it should have to sort the pieces out. Also the instructions were not particularly clear and some of the pieces in our kit were different to what the guide said we would have that. Once we got that sorted though, the build itself was really easy. Probably took myself and my husband about 3 hours to do the walls, the roof was slightly trickier but again took 2 of us about half a day. We bought the timber frame base pads to use with our base frame and I would highly recommend these, it made making sure our base was level extremely easy! I would definitely buy another kit from Tuin. Communication from them is brilliant, we emailed on a Sunday with a question about our base and got a response in about 5 minutes! So happy with our new purchase!
Fantastic customer service, fast delivery and an excellent quality product. Over the moon with the garage - added double doors at the back afterwards and have not been disappointed
Well pleased with the service and the Gazebo, looks fantastic in our garden, instructions could be much improved especially on the sequence.
But overall very happy
Thank you Tuin
This is the second product that we purchased from Tuin, and just as pleased with this one as we were with the previous one (a log cabin). The delivery was straightforward and efficient, the kit was complete (no missing parts), we had a small query concerning the assembly instructions but that was resolved without problem, and we are very happy with the finished article - used the sauna for the first time last Saturday, and once the initial smell (from the dust and coatings burning off the previously unused kiuaus), it was really good to use the sauna.
Very pleased all round.
The Galvanised Fence Post Caps finally arrived, and, now that they have been secured on the low-level posts at the end of the path leading from my front door, I can only tell you that they look superb. I polished them a little and they really shine and stand out. Thank you for all your help.
It's a drainage outlet so not much to say really apart from the fact that it works very well, and once you cut the hole in the roof, it slots nicely inside a 68mm standard down pipe. My only slight niggle is that it seems a bit expensive for what it is, but it works very well so I guess it's worth it..
Nice addition to a flat roof. Expensive but worth it. One of my four right angle pieces was 15mm taller than the rest, which was a pain, but Tuin were quick to jump on it once I told them and I'm expecting a replacement soon.
Excellent product, excellent service, excellent company.
Nothing much more to add.
Easy ordering process
Excellent communication before delivery
Delivery & driver spot on
Easy assembly & simple
(Instructions could be slightly more detailed)
Highly recommend product & company
This is a lovely impressive looking product. It's very heavy and sturdy even without being screwed down. The building instructions were virtually non existent though which made construction a confusing and unnecessarily lengthy process.
Very pleased now it's up - worth all the hard work.
When this Gazebo turned up at our house i thought oh my god where do i start. But if you take an hour to read the instructions online its so easy to erect . Also if you do get stuck along the way just phone the company and they are all willing to help.
You do need 2 people to erect it especially the roof .
Ours is up and looking very smart its so nice to sit under it and have our dinner shared with a glass of wine dont know how we got on without it. You dont need to look anywhere else for excellent customer relationship and quality workmanship.
Fantastic product excellent quality the delivery was as they said and even called a week prior to delivery to confirm all times and dates I will be buying again and was recommended ruin by a friend who said the same it is a wow factor to the garden
This treatment is brilliant, I can highly recommend it. Nothing that Tuin sell you as an extra is ever overpriced, this is exceptional value for money and so easy to apply. It is a thin treatment, almost like applying skimmed milk, but it dries to a tough finish and, for the amount it covers, it works out cheaper than using any of the competitors products by far. My advice would be order more than you think you need. We bought the Dellinger Log Cabin and two tins of Embadecor, we've actually already used three tins and have one spare for later in the year. The main reason for this is that we followed the advice to treat some wood before using it in the build, it makes life a lot easier and should give far greater protection. We have now applied two clear coats of Embadecor to our building and it finishes it beautifully, people cannot tell it has been treated it is so clear! Once finished I will share pictures of our cabin but, in the meantime, thank you Tuin for an excellent product and all your advice, ordering anything from you has been so easy and so efficient, we would gladly highly recommend you!
Very pleased with product. Excellent value for money as it goes a long way. Also so easy to apply and no unpleasant odour. Drys quickly and super fast delivery. Thoroughly recommend this product.
I received the goods very well packaged and put exactly where I needed it. The quality is excellent and I am certain it will provide the family with years of use. Should I require any further outdoor products of this kind, then yours will be the first company I look to.
Thank you for this lovely log cabin . It arrived on time with a very helpful driver . We had someone put it up for us and it went up a treat . It now has pride of place in our garden . Thank you very much excellent service .
