Home Delivery


Delivery Details

Due to the large range of products we sell delivery time does vary according to the type of product. Much of our smaller items are within 3 - 5 working days. Our larger products are within 7 - 21 working days.  Please see the individual product pages for estimated delivery times.

ALL of our deliveries are carried out by external Hauliers or Carriers.

Free Delivery Service of Buildings (zone one)

Log cabins, Sauna's, Verandas and Gazebo's will arrive via a substantial lorry usually an articulated vehicle with a demountable, self powered fork lift to move the packages to a suitable front of the property location: Large Item Delivery Details

You must let us know of any limitations regarding size of your unloading area and access before placing an order so alternatives can be arranged if possible.

When an order is placed you will be offered a delivery week. For log cabins you can select your week required and we will try our best to honour this. If it is not possible we will of course let you know.

Once your delivery week is paid for we will pass our haulier your details and they will then let you know the precise day of delivery via the phone number supplied on the order, this is either on a Thursday or Friday of the week before your delivery week when the haulier will contact you with delivery day.

So purchases can be created as soon as possible with our supplier, amendments are only possible up to 3 days after the order is placed, so please ensure to thoroughly check the order confirmation when you receive it.

However if the soonest delivery week has been chosen, it may not be possible to amend at all. In this instance you would need to cancel your original order and place a new order for the next available week.

We can hold your delivery for up to three weeks from the delivery week offered or selected at the point of order.

The first week is at no charge, after this there will be a £36.00 a week delayed delivery charge applicable for the second and third week of the delay. Please note the order will automatically be cancelled after the third week of the customer delaying.

We ask for payment 7 working days before the agreed delivery week. If payment is not made by 2pm on the Monday before the agreed delivery week, you will automatically be removed from that delivery week, we will then attempt to reschedule you for the following week.

If you do need to delay your delivery after the cut off point has been reached due to extenuating circumstances then it may be possible to postpone, please contact us immediately to see if this is possible or not.

Once payment has been made your product will then be loaded onto a truck in Holland bound for the UK, at this point its not possible to re-arrange. If required to move or cancel after payment is made for a delivery week, there is an aborted charge.

For Zones 2, 3 ,4 and 5 additional delivery charges will apply.  Charges may also apply for larger products within the London Zone.  Should you live in these areas or beyond please contact us prior to ordering. Should you place an order without contacting us, and the delivery address is outside of Zone 1, we will notify you of the additional delivery charge before processing your order. Due to the further reaches of the UK, lead times for these areas can be extended by about 5 - 10 working days.

Occasionally and usually beyond our control deliveries can take longer and we will let you know as soon as possible if this is the case. The times stated are guidelines only. If delivery times are critical to your order please contact us first.

Out of zone 1 deliveries for large items can be ordered and added here: Large Item out of Zone One Deliveries

Unique Delivery Service

Most log cabin suppliers will expect you to offload the lorry yourself  - We Don't!

Log cabins, Sauna's, Verandas, Shepherd Huts, Sheds and Gazebo's will arrive via an articulated vehicle with a demountable, self powered fork lift to move the packages. Our Forklifts are taxed and licenced as separate vehicles and can transport the packages away from the main vehicle.

You do not have to be present or off load yourself!

Size of articulated lorries we use for large item deliveries Moffett forklifts deliver our log cabins Delivery of Log cabins is via an articulated lorry

Tuin delivery Map

Paid Delivery Service

We can also offer a paid delivery service whereby the preferred day and time can be offered within Zone one.

This service may often be quicker and tailored to your exact needs and location. Please contact us for details of this if the Free Delivery Service does not meet your requirements.

If you would like to specify an exact delivery day of your choosing for our large items, then we can request this with the haulier. However, this can be in the range of £800+ for this service, alternatively you can arrange your own transportation to collect your item from our depot in Norfolk.

Timber Deliveries

Using the same external carriers we can offer a delivery service on the loose timbers we sell under the same terms, If the order is small enough then we can use a smaller and more cost friendly courier, if its too large then it will be sent with our larger hauliers ( just like the log cabins we sell )