Lukas Log Cabin Customer Review – Mr W


Another happy customer, this time with our Lukas Log Cabin. One of the best things I love about my job is building up a relationship with a customer and seeing the whole thing through to the end. From the initial email to Q&As, then onto the sale, the delivery questions, and then onto the fit and questions involved with that. Maybe we made a mistake and something needs to be sent – we are only Human and mistakes can happen.

As a result, this creates a relationship and I love it. Those customers I can really click with, and I always go that extra mile for them as do the other staff.

Mr W is also one of those customers. Over the years I’m sure I have developed a sense of what people are like just by the way they write their emails.

Likewise, I think it’s because we’re perhaps a little similar and have the same interests.

This the customer photo of the newly completed Lukas Log Cabin and the pictures Mr W kindly sent me this evening:

Mr W new log cabin with integral shed.

Mr W’s new log cabin with integral shed – The Lukas.

Mr W wrote: ‘We have a dyke surrounding our back garden. We can look over this to the fields beyond from the position where the cabin is sited. Deer, Hares and rabbits abound in the fields and I am really looking forward to watching them all from the cabin.’

A man after my own heart, I love nothing better than just sitting and watching what is happening around me in my field and hut.

Lukas Cabin Pictures

Here’s some more customer pictures of Mr W’s Lukas Log Cabin:

Inside the Lukas, very cozy indeed and somewhere to watch natures goings on.

Inside the Lukas log cabin, very cosy indeed and somewhere to watch nature’s goings on.

‘Using spare timber from the packaging for the cabin, I made two full length shelves in the shed half’.

Here we see Mr W's view, a perfectly done roof and good guttering to a water but. A great install.

Here we see Mr W’s view, a perfectly done roof and good guttering to a water but. A great install. You’ll also notice on the roof our solar panels powering the lights inside, they really are very good!

In-Depth Review

Mr W wrote to me this evening:

‘Cabin is almost complete now. Just a few finishing touches left to do. We have been enjoying the peace and tranquillity it gives this afternoon. The Lukas cabin really was very easy to build. As a result of you and your excellent after sales (and after hours) service, the build went without a hitch.

I think the hardest part of the build was painting the cabin, inside and out. 5 litres of wood preservative and wood stain took us a little while to accomplish but that is all finished now, and it really looks great. Then, using spare timber that was used in the packaging for the cabin, I made two full length shelves in the shed half. I was going to use it to store garden furniture, but I think the other half has different ideas. I dare say she will win, and certainly the shelving will be used to store her threads, yarns and wools, that she will frequently use while ‘relaxing’ in the cabin.

We have built the cabin overlooking a dyke that surrounds our back garden. Beyond that we have a fantastic view across fields and open countryside.

Very kind regards to you and your team.’

It’s this sort of thing that I love. A relationship with a customer, a start, a middle and an end to a transaction. Then, hopefully, I’ll hear from Mr W again in a year or two to give me an update. So often I just do the sale and I hear nothing afterwards, an ending is rewarding so please always let me know how you get on.

Mr W, thank you very much and I hope you have a long and happy retirement enjoying your views. We’ll also be sending a goodie box to you as a thank you for being such a great customer and making me smile

Other customers buildings posts and thoughts that may also interest you:

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About Richard

Meet Richard, a dedicated professional with a rich history at Tuin, contributing 25 years of experience within the garden timber industry. With an expertise in garden buildings. From design, manufacturing and installation for a range of timber buildings. Sheds to log cabins and all the way up to timber framed houses. In his time he had worked with experts all over europe, and also included his own personal experience of installing and testing Garden Buildings from a range of companies, models and sizes. You will find a majority of his blogs to include expert installation advice for your Log Cabin. Information on how timber reacts to different environments and the best way to preserve your garden buildings.

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