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Our Price Match Promise

We want you to get the best possible deal on your garden building, without the hassle of shopping around.

That's why every Tuin order is covered by our Price Match Promise:

  • If you find the same product cheaper elsewhere, we'll match it. And for our best-selling Log Cabins and Summerhouses, we go a step further, checking prices for you every week and protecting your purchase for 30 days after you buy.

One promise. Three ways we keep it.

What It Offers

1. We'll match a lower price before you buy

Found a genuinely comparable product for less on another UK retailer's website? Tell us before you order (or within 24 hours of ordering) and we'll match it.

  • Send us the competitor's product link, along with your order number if you've already ordered.
  • We'll confirm within 2 working days.
  • Once we've quoted a match, that price is held for you for 2 working days.

2. 30-Day Price Protection after you buy

(Applies to Log Cabins and Summerhouses)

If you discover a similar garden building from another UK retailer within 30 days of your purchase, we’ll refund you the difference.

  • Claims must be made within 30 calendar days of your order date.
  • Covers the product price only, not delivery or installation.

3. We check the market for you

(Applies to Log Cabins and Summerhouses)

Our team reviews competitor pricing every week, so you can shop with confidence without doing the legwork yourself.

Plus, every Tuin order includes:

Our 10-Year Guarantee against manufacturing faults and timber defects.

Excellent-rated customer care. See our reviews on Trustpilot.

How to make a claim

Email us at info@tuin.co.uk with the competitor's product link (and your order number, if applicable).

FAQs

Yes. We will match a competitor’s genuine sale price as long as the product is of similar size, quality and specification, and the price is available to the general public.

Clearance items are not eligible for price match.

To qualify for a price match, the competitor’s building must have the same core features, including:

  • Wall thickness
  • Timber type (e.g., Spruce)
  • Glazing type
  • Roof style and covering
  • Overall size and footprint
  • Construction quality (e.g., interlocking logs, EPDM roof, etc.)

If you’re unsure, our team will compare the specifications for you.

Email us the competitor’s link at info@tuin.co.uk (put "Price Match Request" in the subject line).

Our team will review it and confirm whether the match is approved, normally within 2 working days.

If you’ve already bought a log cabin or summerhouse from us and find a matching building elsewhere within 30 days:

  • Email to info@tuin.co.uk your order number
  • Share a link to the matching product’s page

Once verified, we will refund the difference to your original payment method. Refunds will take on average three working days to appear.

30-Day Price Protection only applies to our Log Cabins and Summerhouses.

No. The competing product must be in stock, new, and available for delivery to your postcode at the time of your request.

Yes, but only for a log cabin or summerhouse. Your request must be submitted within 30 days of purchase, even if delivery has taken place.

We compare the total delivered price, including VAT. The only exception to this is if a comparable product is bundled in with installation as well as delivery, as we cannot make a fair comparison to price match the product.

If a competitor charges extra for delivery, this will be included in the comparison.

The price match only applies to product prices and delivery where applicable.

Installation services from third parties or bundled labour are excluded.

No. The competitor must be a UK-based retailer selling products directly to UK consumers with VAT included.

No, price matches apply instead of other promotional discounts, as per UK promotional pricing rules.

However, you will still get as standard:

No. It applies only to standard models as listed on tuin.co.uk.

Bespoke designs, custom changes, or add-on upgrades are not eligible for price matching.

We can only offer protection for a maximum of 30 days from the date you purchase your building.

Our pricing team reviews multiple competitor websites every week to ensure our pricing remains fair and competitive across the market.

To keep it fair for all customers, the following are excluded:

  • Ex-display, second-hand, returned or damaged buildings
  • Auction, bidding, or marketplace platforms
  • Membership-only or trade-only discounts
  • Errors or misprints on competitor websites
  • Limited-quantity “flash” promotions

Yes, absolutely.

Your guarantee and customer service experience remain exactly the same regardless of whether you used a price match or price protection claim.

We know you could often find a matching product from a competitor who doesn't offer the same build quality, guarantee, or customer care that we do. This Promise means you don't have to compromise. You can get our quality at a genuinely competitive price, checked and protected at every stage.

Terms & Conditions

By requesting a price match or price protection refund, you agree to the following:

Eligibility

  • The competitor's product must be brand new, in stock, and available to the general public via a trusted UK-based online retailer (not a trade-only listing, auction site such as eBay, or a price-comparison website).
  • The competitor's advertised price must include VAT and UK delivery, and must be verifiable at the time of your request. A live link to the product is best.
  • The product must be materially the same as the one you are ordering from us. Comparable size, timber type and wall thickness (within roughly 2mm to 4mm), glazing, doors, windows, and roof material. Felt roofing is not treated as equivalent to our standard shingle roofing.
  • Clearance, bespoke or modified products are excluded from our price match.
  • The Promise applies to online orders only and does not apply to in-store purchases.

Making a request

  • Before you buy: contact us with the competitor's link before placing your order, or within 24 hours of placing it, and we'll aim to respond within 2 working days.
  • Price match quotes are valid for 2 working days from when we issue them. After that, the quoted price may no longer be honoured and you'll need to submit a new request.
  • After you buy (30-Day Price Protection): applies to Log Cabins and Summerhouses only. You must notify us within 30 calendar days of your order date. This covers the difference in product price only. Delivery and installation costs are excluded.

What isn't covered

  • Prices that include finance/buy-now-pay-later offers, cashback, or voucher/discount codes cannot be matched or combined with a price match.
  • Prices that bundle in delivery or installation in a way that can't be separated for fair comparison.
  • Competitor stock that is unavailable, discontinued, or not able to be delivered to your location.
  • Any price change that occurs after your applicable claim window (2 working days for a pre-purchase quote; 30 calendar days for post-purchase protection) has closed.

Our rights

  • We reserve the right to decline a price match or refund request where we cannot verify the competitor's price, or where the competitor's product does not genuinely match the specification, quality, or service standard of the equivalent Tuin product.
  • We reserve the right to update, amend, or withdraw this Promise at any time; changes will not affect a price match already confirmed in writing.

Your rights

  • This Promise is offered in addition to, and does not replace or limit, your statutory rights as a consumer, or your rights under Tuin's 10-Year Guarantee against manufacturing faults and timber defects.
  • Nothing in this Promise affects your right to a refund, repair, or replacement under the Consumer Rights Act 2015 where applicable.