Payment for your order

Prices are set to be at a competitive rate in line with UK timber products. Factors such as the cost of sustainable wood, transport expenses, and labour costs, as well as the size or quantity of product and materials sold.

We try our best to ensure Free Delivery to most areas of mainland UK. Our reach is separated in several different Delivery Zones. Most of mainland UK fall under Zone 1 (free delivery) and subsequent Delivery Zones will cost a flat rate of £60.00 - £250.00 to cover fuel usage (or conjestion charges for London Zone).

If you would like to pay by bank transfer (BACs) please contact our customer service team on 01508 508 308. Or email in to info@tuin.co.uk

Unfortunately we do not currently offer B2B deposits on our orders.

If you used an incorrect payment reference for a bank transfer, we will try to link this payment to the correct transaction. If we can not find a matching transaction, the payment will immediately be refunded to your account. You will then usually have your money back the very next day. However, for transfers between different banks, this can take a few days. And for foreign transfers, this can even take between 5 and 10 business days. If you transfer the amount again and state the correct payment reference, we can link the payment and ensure the transaction is subsequently completed. Alternatively, you can choose to place the order at the online shop again. You can then pay for it using a different payment method.

As soon as our payment platform receives a payment that does not match the known data and/or transaction description of the transfer, the amount will be refunded to your account. This takes a maximum of 3 working days.