Tuin’s Triple Lock Price Promise: FAQs

Yes — we will match a competitor’s genuine sale price as long as the product is of similar size, quality and specification, and the price is available to the general public.

We cannot match:

• Flash sales lasting less than 24 hours

• Clearance of ex-display or damaged items

• Auction or marketplace listings (e.g., eBay, Facebook Marketplace)

To qualify for a price match, the competitor’s building must have the same core features, including:

• Wall thickness

• Timber type (e.g., Spruce)

• Glazing type

• Roof style and covering

• Overall size and footprint

• Construction quality (e.g., interlocking logs, EPDM roof, etc.)

If you’re unsure, our team will compare the specifications for you.

Email us the competitor’s link at info@tuin.co.uk.

Our team will review it and confirm whether the match is approved, normally within 2 working days.

If you’ve already bought from us and find your building cheaper elsewhere within 30 days:

1. Email to info@tuin.co.uk your order number

2. Share the competitor’s link and price

3. Or provide a screenshot showing the date and price. The screenshot must be taken on the day you send the email please.

Once verified, we will refund the difference to your original payment method. Refunds will take on average three working days to appear.

No. The competing product must be in stock, new, and available for delivery to your postcode at the time of your request.

Yes — as long as your request is submitted within 30 days of purchase, even if delivery has taken place.

Yes. We compare the total delivered price, including VAT.

If a competitor charges extra for delivery, this will be included in the comparison.

The price match only applies to product prices.

Installation services from third parties or bundled labour are excluded.

No. The competitor must be a UK-based retailer selling products directly to UK consumers with VAT included.

No — price matches apply instead of other promotional discounts, as per UK promotional pricing rules.

However, you still qualify for:

• The 10-Year Guarantee

• Our Excellent customer care

• All standard delivery benefits

No. It applies only to standard models as listed on tuin.co.uk.

Bespoke designs, custom changes, or add-on upgrades are not eligible for price matching.

In line with UK law, we can only offer protection for 30 days from the date you purchase your building.

Our pricing team reviews multiple competitor websites every week to ensure our pricing remains fair and competitive across the market.

This is the third lock in our Triple Lock Promise.

To keep it fair for all customers, the following are excluded:

• Ex-display, second-hand, returned or damaged buildings

• Auction, bidding, or marketplace platforms

• Membership-only or trade-only discounts

• Errors or misprints on competitor websites

• Limited-quantity “flash” promotions

Yes — absolutely.

Your guarantee and customer service experience remain exactly the same regardless of whether you used a price match or price protection claim.

Because we believe buying a garden building should feel fair, transparent and stress-free. Our promise ensures:

• You get the best price.

• Your purchase is protected.

• Our pricing is kept competitive every week.

You always receive trusted Tuin quality.