Logo Gadero

Tuin’s Cookies Policy

Our team appreciates you visiting our website. In this cookie policy, we will use the term “Tuin” (and “we,” “us” and “our”) to refer to Tuin Limited.

Under the UK GDPR and PECR, we rely on your consent to place cookies that are not strictly necessary. You can withdraw or change your consent at any time via the cookie settings on our site.

Tuin always observes its privacy policy when collecting, storing and using your data. Please refer to this page to read our full privacy policy.

A little bit about Tuin

Tuin is a seller of garden buildings & products designed to allow you to enjoy your garden. Tuin Limited is a stand-alone company in the UK and we have been in business since 2014, but we are part of the Tuindeco B.V. group that is based in the Netherlands. We employ 15 people and work from Brooke in Norfolk. Our company is registered in England & Wales, and our company number is 06574431.

What this page sets out to do

This page is dedicated to outlining our policy on cookies on our website and connected apps. It covers:

  • What cookies are

  • What cookies are used on our website

  • Third-party cookies

  • Managing and disabling your cookies

What are cookies?

Cookies are used whenever you visit our website. They are small, individual text files that are stored on your browsing device (computer, tablet or smartphone). Cookies help us to identify you on our website and are generally used to help improve your user experience over time. Some examples of cookies include navigating between pages on the site, remembering your preferences and keeping hold of items in your basket should you leave.

What cookies do we use on our website?

When you access our website, a cookie banner will appear, showcasing all the cookies we use:

  • Strictly necessary

  • Performance

  • Targeting

  • Functionality

  • Unclassified

Strictly necessary cookies are pre-selected as they are essential for the website’s core functionality. This cannot be unticked as they are essential for the website to function properly. You can individually select the other cookie options, or click the “Accept all” button. Alternatively, you can simply press the “Decline all” button to disable all non-essential cookies when you visit our website.

Below is an overview of the main types of cookies used on our website.

Strictly necessary cookies

  • Strictly necessary cookies allow core website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies.

Performance cookies

  • Performance cookies are used to see how visitors use the website, e.g. analytics cookies. Those cookies cannot be used to directly identify a certain visitor.

Targeting cookies

  • Targeting cookies are used to identify visitors between different websites, e.g. content partners, banner networks. Those cookies may be used by companies to build a profile of visitor interests or show relevant ads on other websites.

Functionality

  • Functionality cookies are used to remember visitor information on the website, e.g. language, timezone, enhanced content.

Unclassified

  • Unclassified cookies are cookies that do not belong to any other category or are in the process of categorization.

Please note: When you clear your browser history and click to have your cookies removed, our cookie banner may reappear when you next visit our website.

What third-party cookies do we use?

As well as our own cookies, we use third-party cookies to enhance your browsing experience, analyze website performance, deliver personalized content, and support our marketing and advertising efforts.

Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our site’s usability, content, and overall user experience. This include:

  • Bing Universal Event Tracking – Used to track conversion goals.

  • Convert (formerly Reedge) – Personalises user content based on past behaviour. 

  • CrUX Dataset (Chrome UX) – Gathers information on real user interactions on the website.

  • Google Analytics & Google Tag Manager – Tracks user behavior, session duration, pages visited, and traffic sources.

  • Google Optimize 360 – Used for A/B testing and personalization.

  • Hotjar – Records user interactions such as mouse movements, clicks, and scroll depth to provide heatmaps and behavior analysis.

  • Mailchimp – Email service used for newsletters, promotional marketing and surveys.

  • Microsoft Clarity – Tracks user behavior, session duration, pages visited, and traffic sources.

  • Mouseflow - Used to record heatmap videos of user sessions on the website.

Advertising and Marketing Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an ad and measure the effectiveness of advertising campaigns. This includes:

  • AWIN – An online platform to manage our affiliate network.

  • Doubleclick.net – A digital marketing platform, also known as Google Enterprise Advertising.

  • Facebook Pixel – Helps track conversions from Meta ads, optimize ad delivery, and build targeted audiences for future campaigns.

  • Google Ads (including remarketing and Conversion Linker) – Enables remarketing, ad performance tracking, and audience targeting based on your interactions with our website.

  • Google Floodlight – Usage statistics for measuring Google advertising traffic.

Social Media Cookies

These cookies are set by social media platforms and allow you to share content from our website with your network. They may also track your browser across other sites and build a profile of your interests. This includes:

  • Meta (Facebook and Instagram)

  • Pinterest

  • TikTok Conversion Tracking Pixel

  • Twitter

  • YouTube

Functionality Cookies

Certain services we use to enhance site functionality may also set cookies. These include plugins, widgets, and embedded content from third parties. These include:

  • Algolia – A search API to improve searchability on the website.

  • Delivery Match – Our new delivery service platform.

  • Klarna – A payment platform that allows users to pay flexibly.

  • PayPal – Allows our website to accept payments with PayPal’s platform.

  • Pay NL – Our online payment provider for card payments and BACs payments.

  • Reviews.io – Review platform that we use to highlight reviews of our products.

  • Trustpilot – Review platform that we use to highlight reviews of our services.

  • Zendesk – Operates our emailing service.

  • Zopim (also known as Zendesk Chat) – Operates our live chat function.

Consent and Compliance

These cookies are used to manage user consent preferences and ensure websites comply with data protection regulations, most importantly GDPR:

  • Usercentrics – Consent based privacy button.

  • Cookiescript – Our consent banner for cookies.

Managing and disabling your cookies

Should you wish to make any changes to your cookie preferences, or disable them altogether, we recommend using your browser settings:

By continuing to use our website without changing your cookie settings, you agree to our use of cookies in accordance with this policy.

Contacting us

We take your privacy seriously and work hard to protect your information. If you have any questions, you can contact our Data Protection Officer by:

  • Email: info@tuin.co.uk

  • Telephone: 01508 55830

  • Mail: Tuin Ltd, Unit 9, Brooke Ind. Park, Brooke, Norwich, Norfolk, NR15 1HJ.

We are the data controllers, so please send any message FAO The Data Officer. You will find Tuin registered on the ICO website under reference ZA365842.

Last updated: June 2025