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FAQ and help for log cabins and garden products

Hello and welcome to our frequently asked questions page, we know its important when choosing a company to purchase from that theres a decent support/after sales infrastructure in place.

We already have a very detailed online Support section as well as agents on hand to help via telephone and email but in addition here is another area where you can get some answers quickly to a whole range of questions that you might have.

General extras and recommendations

Q. Extra Shingle glue is available to purchase, But when is this needed?

A.Typically only needed if your building is somewhere very exposed, installed during the winter or will never get any sunlight to activate the bitumen strips

Q. How much shingle glue will i need to purchase?

A. All depends on the cabin and roof size in question, but on average for cabins up to 5x5m you will need 3 - 4 tubes to be covered

Q. How much glue do i use on each strip of shingles

A.Only a small dab on each downward facing corner as illustrated in the image adjacent

Q. Do our log cabins come with a floor included as standard?

A.With most of our cabins, the flooring does not come included as standard and is left for you to select as an optional extra. We leave this as an option, as some customers will not want a timber floor finish inside as they may be laying carpet or laminate down, so will do their own flooring to keep costs down.

Q. How will my floor arrive?

A.The floors arrive in generic packs which then need cutting on site to suit your building. Included are T&G spruce boards, pressure treated floor joists and skirting boards to cover the expansion gaps around the outside. We offer more help on our log cabin floors here

Log Cabin Flooring

Q. What floors do we offer for our log cabins

A.We offer two different options which effectively are the same albiet their thickness, We have 18mm and a 26mm to choose from.

Q. Will the 18mm floor be suitable for my cabins use ?

A.If you're furnishing your cabin with standard items, A couch, a table with a set of chairs, side tables then the 18mm floor is perfectly suited

Q. Why would i need the thicker, 26mm floor?

A.You may choose this option when you know something heavier than the everyday item is going inside, Say a multi-gym, Treadmill or another piece of heavy machinery

Q. Do i need to fit guttering to my log cabin / garden building ?

A.Guttering is always a good idea, not only goes it help protect your vertical walls, it helps keep water away from the base of your building where the first log sits.

Q. How does the guttering fix to my building?

A.Our guttering comes with angled bracket adapters, These are important as the eaves boards are often angled, the adapter counters this to be parallel with the ground.

Q. Which guttering size do i need, 65mm or 100mm ?

A.There are two things to consider to this question, the scale of the guttering size compared to the size of the roof and the surface area of the roof. For smaller buildings up to 4x4m the 65mm works well. anything larger we would suggest the 100mm version.

Guttering for log cabins and garden buildings
IKO felt roofing shingles

Q. What are shingles?

A.Shingles are a form of roof covering typically used on garden buildings over traditional rolls of felt.

Q. Why choose shingles over rolls of shed felt

A.Shingles for a start look amazing, they create a tiled look and will last alot longer than most typical felt rolls.

Q. How are they fitted?

A.Starting from the bottom, working up. you lay tiles in rows working up the roof which then overlap each other. Please watch this video

Q. What free shingle options can i choose from?

A.We list the current available options for our Free Shingle Offer here

Q. Why would i need air ventilation in my building?

A.Often overlooked, ventilation is very important if you're not constantly using your cabin. Air vents help air pass through your building while not in use. Heat and moisture can build up without it.

Q. What would happen without sufficant ventilation?

A.You will most likely find damp spores flaring up on the walls and furniture left inside

Q. How many air vents should i fit to my log cabin?

A.Generally at least two sets, on opposite sides and at opposing heights, for larger rooms more should be considered.

Q. How do i fit air vents to a log cabin?

A.Purchase a set that includes two plates ( for each side of the wall ), drill holes in the wood and then cover both sides with the vents. ( tip: adding mesh over the holes helps prevent unwanted visitors )

Air vents for log cabins and garden buildings

Q. Foundation Beams, What are they?

A.Foundation beams are a safeguard to your building, They are lengths of wood/plastic that sit in between your building and your base.

Q. When would i need to use them?

A.The only instance where foundation beams would NOT be needed is if you're installing ontop of a timber base.

Q. Which foundation beam is best?

A.We offer four main types as follows:

Q. What is EPDM?

A.EPDM is the best form of roofing material for flat and pent roofed garden buildings, Its a sheet of thick rubber that normally spans the whole roof with no overlap.

Q. How do i know what size to order with my cabin

A.Dont worry, this is already calculated for you on the cabins own product page.

Q. How does the EPDM attach?

A. Spray adhesive is supplied with the kit, we show how to install EPDM here

Q. How do i join more than one EPDM sheet together

A.The sheets can be joined by firstly overlapping one over the other ( at least 200mm ) and then applying a thick bead of EPDM Glue

Q. How can I protect my log cabin from storm damage?

A.One of the most important things you can do is add some form of storm bracing up the height of your walls and fixing the first layer to your base.

Q. What can happen without storm protection?

A. Anything from the loss of some shingles, to the whole roof being blown off your log cabin, if in doubt always assume its needed.

Q. What storm protection can i use

A.We offer a specific metal Storm kit , But homemade versions are also possible, extra Shingle Glue will protect the roof covering itself.

Q. What is a Base?

A.Your base is what the building sits on, for log cabins it must be 100% flat and level, to at least the footprint size of the model in question.

Q. What can a base be made from?

A.Most commonly used is a solid concrete slab, but other options include patio slabs and;timber frame construction,

Q. How do i know what size to make my base?

A.We list a "min base size on all of our product pages, this is the minimum requirement for that model.

Q. Can the base be made bigger that my building?

A.Yes, but just be mindful that your damp proofing is spot on as you don't want water seeping under the foundation timbers.

Log cabin base

Q. How do i damp proof my base?

A.Two things you can do, laying a Damp Proof Course ( DPC ) underneath the foundation beams and lay a Damp Proof Membrane ( DPM ) directly ontop of the base, Underneath any form of flooring.

Q. Why do i need to fit damp proofing?

A.The main reasoning behind this is to protect the underside of any timbers from laying directly ontop of your base, the plastic barrier protects the wood from rising damp

Q. Do i always need to fit damp proofing

A.Not always, We explain this in more detail with in our base information page

Q. Can I receive my delivery sooner?

A.The lead times shown on the product pages is always the soonest option possible

Q. How is a log cabin delivered?

A.We employ hauliers with fully articulated lorries with moffett, crabbing forklifts

Q. Where will my order be delivered?

A.We only stipulate a kerbside delivery, but in some cases the hauliers can deliver on your drive ( drivers discretion )

Q. Can i choose a specific day for my delivery?

A.In most cases no, not within the parameters of our standard delivery service. Log cabins and other garden structures all a delivery week to be selected.

Treatment of log cabins and garden structures

Impregnation fluid

Q. What is Impregnation fluid?

A. A treatment that inhibits the formation of damp spores and guards against fungus forming as well as other processes that may damage wood

Q. When would this be used?

A.This product is designed to be a base coat, applied underneath your weatherproofing treatment to add extra protection

Q. Can i paint over this with other paints/stains

A.Yes, but just be mindful of the colour if planning to use a stain ontop.

Q. What is Carefree Wood Treatment?

A.Carefree protect is a very effective an all in one wood / log cabin treatment

Q. How much will i need for my log cabin?

A.Each log cabin page specifies how much is needed with in their own description.

Q. Do i need to apply an undercoating or topcoat onto carefree?

A.No as the carefree is an all in one product, nothing else is required.

Carefree wood treatment
Log Cabin Treatment

Q. How important is it to get treatment right?

A. With log cabins, Very. They are made to handle a certain tolerance of expansion and contraction. If not treated you may find it becoming severe.

Q. What is the aim of applying treatment?

A.Two main aims which are protection and weatherproofing.

  • Protection: Protecting the wood itself from insects, fungus, damp spores, Mold and Rot
  • Weatherproofing: actually sealing the wood grain contained with in each length of wood as well as sealing all of the naturally featured wood joints throughout the structure.

Q. What is Immersion Treatment?

A.Wood is placed into a big tank of treatment and allowed to soak, being absorbed into the wood grain for high depth protection against mold, insects and fungus.

Q. Should i select this option for my log cabin?

A.While it does have it's benefits on some models, it can be avoided on most with the correct aftercare and treatment

Q. If i have the building immersed, Do i then need to further treat it?

A.Yup, Sorry not that easy. The building will still need a full course of weatherpoofing

Immersion of log cabins
Spray undercoating for log cabins

Q. Can I purchase a building pre-painted?

A. Yes as we offer an undercoating service where two layers of treatment will be applied to the individual parts of a building

Q. Will it need further treatment once undercoated

A.Yes as its just an undercoat, it will need at least one more good coat to seal the joints

Q. Will this affect the lead time of my order?

A.Yes as the process can take an extra 8 - 12 weeks

Log Cabin Fitting Questions

Q. My door has developed a slight bow, What can i do?

Fitting a turnbuckle/button to the door is a great corrective step, engaging the turnbuckle when the cabin is not in use will help and force the wood to revert in the right direction.

Q. How can i make the top of my pyramid or hipped roof cabin look nice?

We offer metal roof finials which can slot over the shingles to form a nice peak.

Q. Where are the plans to install my new log cabin?

These are contained with in the main shrink-wrapped pallet, wrapped and protected ready for when you unpack start checking off your parts list.

Q. Should i secure the very first logs of my log cabin to my foundation beams?

Yes we recommend this highly as it helps keeps things nice and square in the beginning phase of the installation.

Q. Does Tuin offer its own installation service?

Yes we do, although most prefer to take advantage of the self employed fitters whom we can provide details for as they have less overheads and are much more affordable.

Q. The Timber looks bare when i have opened the main pallet, is it not treated?

Unless specified differently, all our log cabins arrive completely untreated as standard.

Q. Can i install my log cabin in the wind, rain or snow

Absolutely yes, the wood isn't going to get damaged by getting wet a couple of times.. tree's get wet all the time, it's fine we promise.

Q. What sort of lock is supplied with my cabin?

Most come with a Euro, 3 lever cylinder lock.