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Additional Customer Detailed / Picture reviews as well as Independent reviews can be seen here: Tuin Detailed Reviews

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carol Johansson :  Rose Log Cabin 5x5m:
May 21, 2014
we found the Rose Cabin very easy and quick to erect, with minimal tools. It took 4 days, as a man and wife team, although we do have a lot of building experience. This time scale did not include the base, this took an extra 2 days. We are very pleased with the finished produced . this looks like being our home for 9 months as we are building our house.
Mr. David Farrier :  Flexible Swing Seat:
May 20, 2014
Great product. Great quality
Mr. David Farrier :  Alex Play Tower with Swing Arm:
May 20, 2014
Good quality product but the design and instructions are confusing. The ladder only comes with one handle bar when the instructions say there are 2. Certain parts recieved aren't in the instructions. 8 hours to build with 3 people.
Mr. Peter Carpenter :  IKO Felt Roof Shingles:
May 20, 2014
I chose this product as the details on the web site were comrehensive, easy to understand and exactly what I wanted. A bonus was that the product was competitively priced and delivery was free.
It arrived safely on time, is now installed on a 100 year old summer house and looks marvelous
May 18, 2014
Have received absolutely fantastic service. A pleasure to deal with, quick and efficient in all departments. All questions have been dealt with promptly. I can not say one negative thing! And most importantly we are absolutely delighted with the log cabin. Many thanks
May 16, 2014
This may be a confusing review as I have a lot of positives and a few negatives. First the positives: The log cabin is of exceptional quality, its robust and the pieces go together really well. The product is exceptionally well packaged. I cant believe the whole cabin was in such a small package.
Bad points: I was emailed to advised that the cabin would be delivered at some point during the following week. We had people organised to help us build it the following weekend. I received a phone call from the courier on the friday of the week it was meant to be delivered to advise it would be delivered the next week. Turns out the cabin had not even been picked up from Tuin until that Friday so there was no way it could have been delivered on time. I have no issues with the fact it was a later delivery, my complaint is i was not made aware of the delivery problem until the 11th hour.
May 16, 2014
We choose this cabin after having a good look around, we needed it to be big enough to work in and well built, after chatting to Karen on the phone who was very knowledgable and answered all our questions our minds were made up, we choose to have an extra side window.
Even the delivery guy was very helpful giving us a few tips.
We found building it was very straight forward even with the instructions sadly not in English!

If 2 (Blond)females and a disabled man can put it together it can't be that hard, we would say make sure you have a solid base and follow Richards Tips then you can't go wrong with this great product.
Thanks everyone at Tuin
Mr. Ray Finney :  IKO Felt Roof Shingles:
May 14, 2014
Ordered two packs of felt shingle tiles to improve my garden shed,quick delivery arrived today not fully unpacked yet, but looks perfect for the job.
Dr. Graham Storer :  Daniel Corner Log Cabin 2.6x2.6m:
May 13, 2014
Delivered this morning and half finished by early evening when rain stopped play! Manufactured with precision for Lego-like assembly. It will be a delightful cosy nook in the garden. It is a quality product at an affordable price.
Jade Lucas :  Ingrid Corner Log Cabin 3x3m:
May 13, 2014
Very pleased, it's a lot posher than I thought it would be. Would reiterate what others have mentioned about instructions could be better - maybe colour coded on the wood so you wouldn't see them when erected?
Mr. alastair morrison :  Aksel Log Cabin 4.0x3.0m:
May 13, 2014
Arrived a day earlier than scheduled delivery. parts were all professionally wrapped and handled.
helena :  Lulea Log Cabin 3x4m:
May 13, 2014
i recently purchased the lulea I'm extremely happy with it, Karen was excellent to deal with super efficient and very helpful. no complaints at all the shingles finish off the cabin.. very happy
Alistair Roberts :  Agnes with Shed Annexe 3x4.4m:
May 12, 2014
The package was delivered at 7.30 am on the day it was promised. Everything beautifully wrapped and in perfect condition.

Assembly was actually fun, my wife and I put it together on a long weekend and it looks amazing. The wood is very good quality and all the pieces fitted together very well.

Only one slightly negative comment, some of the instructions lack detail, e.g. for the corner door and the roof beams (subtly different lengths, we had to trial and error to figure out what went where) so it takes time to figure it out.

But these were not massive challenges. Highly recommended and our neighbours are most envious.
May 12, 2014
This a fantastic quality log cabin at a very reasonable price. the customer service was brilliant and delivery was quick and easy to arrange. Although lots of pieces, once sorted into piles was very easy to put together. A lovely addition to our garden.
May 12, 2014
The whole experience from enquiry to delivery cannot be faulted. The delivery driver should have a special mention for going literally the extra mile and getting the packed cabin to a difficult to get to spot. The cabin is fantastic quality and really was a doddle to erect. everyone who has seen it is impressed with the quality. I hope to purchase another soon and won't be looking anywhere else.
Nick Howell :  Leipzig Log Cabin 5x4m:
May 12, 2014
I can not rate this cabin high enough. From the point of delivery with the bloke and his forklift ( fantastic ) to having erected to roof level on my own within a few hours. The whole thing is build to exact specifications and if you find something doesn't fit properly then you have done something wrong. Couple of times i called helpline for advice, can't fault them. The roof shingles look superb although time consuming considering the cabin took 2 days in total and the roof 3 days. If considering buying one of these you won't be disappointed.
May 10, 2014
We are pleased with the quality of the materials and the design of the equipment. A choice of accessories would have been useful as we are unlikely to use the baby seat and will be ordering a ring trapeze to use instead. The rope ladder drags on the ground - this could be intentional as a safety feature (?). We haven't fitted the ground anchors yet as they may not be necessary. If we do need them, the angle at which they should be fitted is not clear. (The drawing on the instructions is of a different anchor). The list of contents had four each of two sizes of angle strut. In fact there were three different sizes (2+4+2) which probably work better. These are not complaints but observations that may be helpful.
Mr. Spalton :  IKO Felt Roof Shingles:
May 9, 2014
Excellent service and product. Ordered online Wednesday mid evening 16th April and goods arrived following Wednesday which I think was good considering this was at the Easter holiday time. Have used the shingles to clad a garden shed we built using OSB board. It is very effective and looks good too. Also thanks to courier driver who was very helpful unloading packs.
Mr. richard trinick :  Wooden Pergola 3x3m:
May 8, 2014
Very nice Gazebo - solid & sturdy & looks great. Instructions were partly missing & didn't quite match the product but downloaded from internet & assembly was easy to follow. Lots of screws to drive in & not predrilled. Overall a great product & value for money.
May 8, 2014
Wanting a 2-room cabin, we chose the Lukas over other designs after much thought, partly because the overall height is lower than the 2.6m Planning Regs rule. The 34mm log thickness of this model was a bonus at no more cost.

The quantity of wood filling our yard after unpacking was huge! Construction was not difficult though, with every part numbered with a yellow sticker, whose number matched those on the drawings. After laying the concrete pad, this was a doddle! A day's work saw most of the building in place, with doors and window slotted in.

I rang Tuin once for clarification of a construction detail; they were extremely helpful, and the affable Richard called me back to give me guidance. Emailing brings a very swift response from him. The instructions are quite brief, and look as though they have been translated from the Dutch. Here is one gem: "You use the added selt nails and then you burn them or you use the roof shingles kit (optional)".

The quality of the timber is superb, and the accuracy of the corner joints is remarkable. A little persuasion with a hammer and a spare piece of log was needed at times, the joints being that tight, but everything fitted perfectly. Wood being wood, the occasional piece has a bit of a twist to it, but they all slotted together in the end.

The height of the cabin being that bit more than our old shed, means my stepladder can hang on the higher wall of the shed room, clear of the floor. I had trouble just getting it in to the former shed! There are acres of wall space for hooks, shelves, etc, and things can be screwed in anywhere because of the log thickness. The roof beams are very substantial: 43mm x 145mm; I am thinking of hanging my panel saws along them, completely out of the way!

I put 50mm Celotex insulation on top of the tongued & grooved ceiling boards, and 50mm rockwool slabs below the floorboards. They are very easily cut with a sharp carving knife. Tuin's website has very helpful articles about fitting such things, which can be accessed from the 'Blog' tab.

We really love the red hexagonal shingles that came with the cabin!
We now have a very pretty cabin, that should last for decades.
Mr. Paul Hargreaves :  IKO Felt Roof Shingles:
May 8, 2014
Easy to cut and fix. I used them on a tree house roof, which covers a 6ft square structure. Branches projecting through the roof were easily accommodated. Green colour blends with the big old apple tree.
May 6, 2014
On the whole I'm really pleased with the whole 'Tuin' experience. Enquiries were dealt with promptly and helpfully (including an email sent on a bank holiday!), delivery suited my time frame and was made within half an hour of the estimated time. I'm interested to read other reviews saying how easy assembly is. I paid a local landscaping contractor to build mine, and it took 2 men with carpentry skills 2.5 days to assemble it. The walls went up very quickly, but the roof and doors took time, as did laying the roof shingles (particularly over the ridges). I bought the optional foundation beams. These were delivered loose and without labels or instructions. They would have needed to be cut/mitred before use, too. Unfortunately, the contractor did not identify them as foundation beams and completed the assembly without them. He maintains that the instructions were inadequate (pictures of the cabin don't show the beams either), and as this has been mentioned by other customers it would be nice if Tuin took this on board. I am delighted with the cabin itself - it looks gorgeous, but either the instructions need improving or my contractor is clueless. Perhaps a bit of both!
Dave Smith :  Tourist Open Gazebo 3.4x3.4m:
May 4, 2014
The delivery was first class. We have an awkward uphill driveway but the driver manoeuvred his fork lift with skill and deposited the parts just where I wanted them.
The quality of the timber is first class with just a small amount of warping on some of the longer roof timbers.
You do need some basic DIY skills and tools to put the gazebo together and the instructions are pretty rudimentary and not that helpful. The staff at Tuin though responded to my queries very quickly and gave excellent advice.
It definitely helps to have two people for the initial stages until you get the frame erected and screwed together. We did have to cut notches in two timbers to make it fit but it was not difficult.
Once the frame is up it is possible to fit the roof alone but again you do need to trim some of the boards as you go along. The blog on how to attach the shingles was very helpful.
Once it was finished it looked really good and is very sturdy. I have no qualms about this gazebo being blown away in a gale as my previous one was.

I would certainly recommend this to anyone who wants a permanent, good looking, long lasting gazebo.
Steve Teague :  Edelweiss Log Cabin 5.1x6.0m:
May 3, 2014
When I started looking at Lob Cabins my first instinct was to look at all the Internet web sites and try to find an obvious "Best Deal". Very quickly it became clear that this was a competitive area and loads of companies were offering what seemed similar cabins at temptingly cheap prices.
The site that brought it all together for me was Tuins excellent Blog where Richard explains in simple terms the ins/outs of log cabins and the differences between them. This was a huge eye opener and gave me the info I needed to pick what was right for me ie a solid well made cabin at a price I could justify. I chose the Edelweiss.
That for me was the difficult bit over - finding a supplier I could trust. Everything else just flowed smoothly, good communication, advice on foundations and quick delivery. Tuin even found me someone to install the cabin after gently explaining that it might be a it bit much to install such a big cabin on my own!
A month or so the cabin looks superb with it's decking (I built) and sits beautifully in the garden surrounded by spring flowers.
I can wholeheartedly recommend Tuin as an excellent company to do business with. Other companies may supply products that look cheaper but from my research they are not a patch on Tuins range.
I have now just ordered a second (much smaller) cabin from them which I will install myself. Watch this space!
Mr. Oxley :  Max Log Cabin 3.8x2.9m:
May 3, 2014
The cabin arrived on time and was well packaged. The delivery driver was extremely polite and helpful and placed the cabin exactly where it was needed.
On assembly, the instructions were not too clear but if you have a little DIY experience it will not pose a problem.

We are very pleased with the cabin which is of a high quality and looks super in our garden.

We had a small issue with a cracked pane of glass which was resolved straightaway with no questions asked. The aftersales service is impeccable.

Would highly recommend Tuin to others.
Mr Edward Collins :  Shepherd Hut - Kathy Gypsy Caravan:
Apr 29, 2014
I am extremely pleased with my purchase, it is solid, well made, and I would say very high quality. I thought the price was very good compared to others i have seen. Fitting was a lengthy process but I was assisted by phone and email by Tuin as some parts were confusing to me. The real hardwork will start now as I intend to line it and build furniture for it. Pictures will be sent when finished.
Mr. David Tennant :  IKO Felt Roof Shingles:
Apr 29, 2014
So far so good. Dispatched very quickly by Tuin although actual receipt was delayed due to a vehicle breakdown. The shingles look good and arrived well packed and in good condition. I have yet to assemble the cabin so can't comment on actually using the shingles yet but I am sure they will be excellent. I would not hesitate to recommend Tuin to others,
Mr. Bijal Patel :  Peter Log Cabin 3x3m 34mm logs:
Apr 28, 2014
I am really pleased with the log cabin. Excellent support from Richard who answered a couple of questions about installation very quickly. The cabin is perfect for our needs and looks amazing!
Apr 27, 2014
From first contact, to delivery and finally the product, this has been a positive xperience. Everyone on the team at Tuin were friendly, knowledgeable and accommodating. The quality of the cabin and other timbers I ordered was consistently very high , especially also considering the price. Definitively streets ahead of anything you may find at your local DIY superstore. I am still building the 'Asmund' cabin and had a few challenges that took a while to figure out. The 'generic' instructions would benefit from more specific details for these types of cabins which are a little different from the others. Specifically the roof beam construction and double door assembly took a while to figure out and some of the measurements were out even though the cabin is perfectly level, square and exactly as per drawing - I'd be happy to share details if needed. I've built this single-handed but it's a sizeable job so get an extra pair of hands, it'll make it much quicker and easier - some tasks really do need 2 pairs of hands. The (nearly finished) result looks great and is of hi quality, especially considering the total cost...Very highly recommended!
Mrs. Nikki Hamp :  Miami Adirondack Chair:
Apr 26, 2014
Finished article is just what I was after for my husband. We came across this very comfortable style of chair in New Zealand. But construction took a little longer than necessary as the instructions are a bit confusing since the pictures don't quite reflect the pieces in the kit.
Apr 25, 2014
I would thoroughly recommend the product for quality at an excellent price and have been very impressed by the customer service provided by Tuin. The assembly instructions leave a bit to be desired, but with the application of a bit of common sense it all comes together - definitely as a two man job! All in all, I am delighted with my purchase..
Mr. Daniel Kincses :  Garden Decking Tile Straight:
Apr 24, 2014
Iam not happy about the service and delivery!
I order my items 21 of March.!Still wait!
I hope,I get before summer!
Thank you!
Apr 22, 2014
We decided to replace our old shed which stored garden tools etc with something that could accommodate both the storage requirement and somewhere nice to sit in, and also store the garden furniture in the winter. We spent a considerable amount of time reviewing different websites to ensure we chose the right product. I did have concerns that the storage area would not be wide enough, however, the shelving racks are in and there is plenty of room to move about. I must add the overhang is wide enough to sit under. We live in Jersey so there was the added worry of getting the log cabin shipped across the channel, but the whole purchase went extremely smoothly mainly due to the exceptional customer service from everybody we had contact with, particularly the ladies in the office, as I did have a few queries before I made the purchase. It is everything we had hoped for. The guys that put it together were also very impressed with the quality particularly when I told them how much it cost. During construction I had a couple of queries and they were answered very quickly, and the person on the other end knew what they were talking about. I have no hesitation in recommending the product and the supplier.
Apr 20, 2014
Good value for money
Alan Huelin :  Adjustable Post Support:
Apr 20, 2014
Although only a small product it is manufactured to a high standard and certainly fit for the purpose it is designed for. The whole purchase process went smoothly with knowledgeable staff at the end of the phone and timely delivery
Mr. ANTHONY HUMPHRIS :  Peter Log Cabin 3x3m 34mm logs:
Apr 19, 2014
Helpful and friendly on the phone, delivered on time, easy to build, exceptional value and higher quality than a larger more expensive one I purchased last year
Martin :  Embadecor Timber Stain:
Apr 19, 2014
Used this as an undercoat before painting, did the job well
Martin :  Embalan Timber Paint:
Apr 19, 2014
Great quality paint goes a long way
martinhyde1@hotmail.co.uk :  Felt Shingle Glue 310ml:
Apr 19, 2014
This is essential when using shingles, great product
Apr 19, 2014
Very Good quality decking
Apr 19, 2014
Very pleased with this product, the 28 mm logs are still very rigid.
Apr 19, 2014
Very happy with my purchase, great quality great costomer service.
Apr 18, 2014
Please please don't look no fur further for a log cabin .it is great and Karen and Ricard to .it took two days to put up it was so easy .the hard bit is the shingles it took a day .but looks great
Apr 17, 2014
It's not just the product but also the vendor that is of concern with quality. Karen has been great, the driver, Steve was excellent and Richard has replied very quickly to my comments. The only other company I considered seriously was ****** ***** and there was sufficient negative feedback to put me off. Plus they don't offer pressure preserving. As many others have said, the instructions could be more comprehensive for self-builders. I'm a part time technical author so this is not an unqualified view. In particular I missed detailed instructions about how you determine the correct lengths for the profiled foundation beams. Easy enough for me using a full log in the front on top of the half logs either side of the door opening but I'm sure it would have some people struggling.
Apr 17, 2014
From the first email contact right through to the delivery, I have been very impressed with your friendly and efficient service, including your patience while I faffed about the delivery dates! In an age when customer service is sadly lacking, you have shown what good service is all about. Also, I must say that the cabin is absolutely top-quality and building it was a pleasure. I have sent a picture of the finished cabin.

I will definitely be recommending you to all my associates and friends.
Mr. John Coulthard :  IKO Felt Roof Shingles:
Apr 17, 2014
Felt shingles good price and we got in three days
Mr. Myles Kaplan :  Eigo Log Cabin 2.2x2.2m:
Apr 16, 2014
I found the log cabin fairly easy to construct. The instructions themselves while adequate could be a little better. I discovered as well that it is essential to have everything as flat and square as possible otherwise you can face difficulty putting the T&G roof on. All in all I am happy with the product especially for the price I paid compared to what other suppliers where charging for the same/similar product. If I had the money I would probably go for 28mm logs instead of the 19mm ones. Emailing with questions was the best way to communicate as replies came back normally the same day and within an hour of sending. Really appreciated that and the help given.
Mr. Phil Brown :  Rianne Log Cabin 5x2.5m:
Apr 11, 2014
Delivery was very good and handled with considerable expertise up a narrow access road.. very good service
Mr. Carl Gordon :  Willow Fence Matting:
Apr 8, 2014
Good quality product, with a decent dense coverage and good range of sizes - very competitively priced having searched elsewhere online too.
Mr. John Reed :  Double Wheelie Bin Store:
Apr 3, 2014
Generally front line staff appear to be very helpful and responsive. Appears to be a very nice and reasonably priced product.
Apr 1, 2014
we received the log cabin all shrink wrapped on the pallet in excellent condition delivered right to our door free of charge. The delivery lorry arrived spot on time and it all went without a hitch. Upon unpacking the contents we found the quality of the wooden parts to be of high standard and well machined.We were also very pleased to receive the free round roof shingles which will make the roof long lasting. We were so pleased with the whole customer experience that we are recommending you to our friends.
Mar 31, 2014
Excellent service prompt and courteous .the website looks to offer good and honest advice and the prices are competitive too!
Will Betts :  Eigo Log Cabin 2.2x2.2m:
Mar 25, 2014
Excellent service, both before and after the sale. Prompt and helpful responses to all questions, and a minor shortfall (flooring) was dispatched immediately that I enquired about it. The delivery itself was great, with the driver phoning before arrival and leaving the article in a sensible place while using a forklift in our narrow village lane.

The shed base is now down and I am looking forward to erecting the shed. Can't therefore comment on it yet, but I am at least confident that Richard and his team will be there for me if I need any advice! Judging from the quality of the component pieces, I am confident that it will be impressive when in place.

Highly recommended.
Mr. Kevin Reynolds :  IKO Felt Roof Shingles:
Mar 22, 2014
Grey Felt shingles - looked fairly extensively into various options, these came up trumps, delivered swiftly despite weather conditions; very simple to install; didn't allow enough for perimeter and ridge so 1 extra pack ordered and delivered without delay! Excellent product and service
Mrs. Maureen Thomson :  Wooden Pergola 3x3m:
Mar 21, 2014
Fantastic service - goods arrived over 2 deliveries but delivery man was well briefed. Very pleased with quality - beautiful wood. Assembly slightly challenged my husband and son - but really no problems. The roof covering is not very taut - but seems to do the job well, Overall - very satisfied. Thank you Tuin.
Mr. COLIN HOPKINS :  IKO Felt Roof Shingles:
Mar 21, 2014
I am very pleased with the quality of these shingles & the colour is just what we wanted. They look very good on our porch. The order was dealt with very efficiently & delivered very quickly. The driver was very helpful & offered to help put the pack in the garage as they were heavy.
Mar 20, 2014
Have looked widely for shepherds huts. This looked exceptional and it has turned out that way. An excellent product representing very good value for money--- spacious,well built,impressive metal base and wheels, good design.
Outstanding customer service from Richard , Karen and the team. Any problems in constructing are dealt with immediately. Nothing is too much trouble. Very rare in today's climate!!!! 5 star rating
Mrs. Christine Farmer :  Rose Log Cabin 5x5m:
Mar 19, 2014
we have not erected the log cabin yet. but I will comment on the customer service which was excellent and the ordering process which was easy. The lorry driver on delivery was helpful and friendly,a very pleasant customer experience. Once the cabin is erected I will post again.

Many thanks
Mrs. kim Job :  Wooden Pergola 3x3m:
Mar 16, 2014
I am very pleased with the gazebo..Such good thick wood..And i am sure it will last me years..
Ms. Karen Rouse :  Single/Lean To Carport 3.0 x 5.0m:
Mar 16, 2014
Fabulous product, arrived swiftly and good quality. Easy to put together and looks wonderful. Very pleased. Had previously tried to order this product from another supplier with no end of problems, would advise anyone interested in this product to buy directly from Tuin and you won't be disappointed.
Mr. Kevin Charlesworth :  Log Cabin Air Vent:
Mar 14, 2014
to expensive for what they are.
Chris Lander :  Ingrid Corner Log Cabin 3x3m:
Mar 13, 2014
Order placed and delivery made on the date advised ( delivery company Wrefords very good) awaiting planning permission before we erect so will update this later. So far very good.
Wendy Raphael :  Skyler Log Cabin 5x3.2m:
Mar 11, 2014
Once we had got our base level, which basically took nearly a whole day(!) the whole thing went together really easily! Only one length of wood was out of shape but we got around it by screwing 2 pieces of wood to the one below it to strap it together! Looks briliant - although we haven't got the roof on yet!
Mrs. Bronya Pugh :  Copper Fence Post Cap:
Mar 11, 2014
I ordered 13 of these but there was insufficient stock. I was kept informed and emails were replied to promptly. The post caps are now fitted and look great they finish our deck nicely. Would have been helpful if they came with nails too as we had to shop around for some to match the copper finish.
Mar 11, 2014
This is my third Sumertime log cabin from Tuin in the last year. The product quality and the customer service is of the very highest standard I have ever experienced. I would reccomend to anyone looking for a Cabin. Brian Cockburn.
Mr. susan norona :  Log Cabin Air Vent:
Mar 3, 2014
I was very happy with these airvents, sometimes items like these are hard to find and they will do the job perfectly, thank you for an efficient service.
Mark Davis :  Post Holder Spiked:
Feb 26, 2014
Very good and does the job. Delivery on time
Mr. Andrew McDaid :  Peter Log Cabin 3x3m 34mm logs:
Feb 24, 2014
Very happy - cabin went together very quickly and looks absolutely wonderful - very good value and would recommend the company to anyone.
Feb 24, 2014
I am really happy with the Nottingham Log Cabin. It looks amazing and is great quality and well made. It was also really easy to install.
Feb 22, 2014
Very nice looking log cabin and very good value for money.
Feb 16, 2014
Very impressed with purchase from beginning to end, sales service contact informative, polite and a pleasure, delivery, first class! Quality of product excellent, erection by Len Miles and Warren was perfect. I would recommend your company without hesitation.
Peter Smith-Cullen :  Grande Open Gazebo 2.9x4.9m:
Feb 14, 2014
I should like to thank Tuin not only for the excellence of their products but also the care and attention they place on customer service.
Feb 3, 2014
The good things:
High quality logs, accurately machined.
The logs were easy to assemble once the foundation beams were in the correct place and the piles of timber were sorted appropriately.
Richard and Karen were very helpful.
The delivery came before 7am and the fork lift was able to position the pallets in an awkward spot right in front of the house.
Impressive looking log cabin for the price.
Sikkens Cetol Novatech Woodstain is quick to apply and looks good.
The not so good things:
Finding someone to level the ground and do the concrete base.
The written instructions and drawings could be clearer and a few more pictures would help.
Treating the timber and allowing it to dry (Don't mention the weather!).
The window handles were stiff and a screw holding the catch plate had broken off.
The complete windows and frame is very heavy and hard to move into position. It probably needed dismantling.
Apart from these minor problems, the log cabin is brilliant. Thanks
Jan 31, 2014
After I ordered my log cabin from Tuin the experience from start to finish was personal and friendly. My thanks to Wayne for a great job erecting my cabin. Lastly, it did not matter that my pallet arrived at 6.30 instead of 7.30 am. as arranged as the driver was so pleasant!
Jan 29, 2014
Great cabin. Very helpful customer services and efficient company.
J millar :  Palma Log Cabin 4x4m:
Jan 29, 2014
Very in-pressed in the quality of the Palma cabin, was really enjoyable to build it and watch it take shape.everything fitted together perfectly. Roof shingle was a little tricky but got there in the end. I have already been using it when guests are over and we all love it.
Jan 26, 2014
Very pleased with the product (large car port. The design and quality is very good and it looks excellent.
Delivery was a bit less positive with the initial guarantee of a 2 week delivery and 4 of the original posts split in excess of usability. Replacement delivery almost 2 weeks later supplied. Very happy now the product is up but the delays caused problems.
Carmel Sayers :  Edelweiss Log Cabin 5.1x6.0m:
Jan 23, 2014
I am delighted with my new log cabin. The quality is superb, and Wayne and Mark who erected it worked really hard.

The company have been straight forward and helpful. They kept us informed throughout the ordering and delivery process.
I have now ordered another cabin, and I would recommend this company to anyone.
Mr. Wayne Tew-Cragg :  Klaas Log Cabin 5x4m:
Jan 22, 2014
very good cabin, clear instruction and the delivery of the item was first class. would recomend Tuin.
Mr. Anthony Fallows :  Felt Shingle Glue 310ml:
Jan 20, 2014
Having recently purchased a new garden shed I was concerned that previous sheds had after a certain amount of times developed problems with their respective roofs. As such I upgraded to a shingle roof. Unfortunately the shingle roof didn't come with any glue and hence the purchase of the shingle glue. The glue arrived in good time and I have applied accordingly. It's easy to use, no fuss, no mess and quite frankly the best glue I have used (for shingle roofs) I would happily recommend this product to others looking to purchase glue for shingle roof tiles.
Jan 17, 2014
Excellent finishing touch to our Gazebo.
Mrs. BM Freeman :  Log Roll 20cm:
Jan 13, 2014
These log rolls will make a quick and easy lawn edging for my cottage garden, and they will also keep a bark-chip path in check. Their price and quality are good, so I'm happy to recommend them to others.
Jan 13, 2014
Great communications and service from Karen and the delivery company driver Steve. Cabin huge and quality good although instructions could be improved and also the packing so that you can build the cabin in sequence. Instead of having to unload it all. Not a problem in summer months but have to be quick in winter months for sure. Apart from that shot up and slotted in without any major issues pictures taken of all stages to help people in future if you are doing it as a project yourself rather than employing someone a few modifications to get final results that are not on plans but overall a great log cabin looks great in my woodland retreat. Great price good quality and fantastic service
Miss. Dawn Freeburn :  Skyler Log Cabin 5x3.2m:
Jan 12, 2014
Overall I was very pleased with this product. I am currently using it as a living space on the back of the house, like a conservatory. Pieces went together well, enough of everything was supplied and my dad and his friend had erected it within a couple of days without any problems. Only downside were the shingles provided as the adhesive was, it seems of poor quality. Following the recent winds most of the shingles ended up scattered throughout my garden, so my poor father the following day had to get up on the roof and secure them all again using nails in everyone! The previous cabin we had brought, the Heino I think it was called, was amazing and we had no problems at all with the roof shingles. Another problem was the glass in the door on the Skyler, it leaked when we had some bad rain and again my father came to the rescue and sealed both sides of the glass with a sealant. Wouldn't hesitate to buy this product again however as was and still am very pleased...it looks fab!
Jan 8, 2014
The log cabin is wonderful just what I, ve always wanted
Richard Bennett :  Daniel Corner Log Cabin 2.6x2.6m:
Jan 7, 2014
Thought the service from Tuin was excellent - Richard could not have been more helpful. The product is very high quality and I really am delighted with it. My advice would be to pay for a fitter - the roof on this cabin took some fitting. Overall I thought it it was a first class product and represented excellent value for money.
Jan 7, 2014
The Blackpool cabin is exceptionally high quality, finished to a really high standard and fitted together very quickly. I would recommend this cabin to anyone and am very happy with it for the price I paid. I had a few issues with the cabin whilst building it, but contacted Tuin who quickly responded and sorted the problems out without any fuss. i would recommend using them for both their quality of building materials and there response to help out with any issues i had.
John Lane :  Piet Log Cabin 5.95x3m:
Jan 7, 2014
I was very impressed with the cabin we put concrete foundations down then laid the hard wood base after that i could not believe how easy it was to build it looks fantastic and the inside is now furnished and looks great there is plenty of room and a bit more my wife loves it and the kids cant stop going in it . WE cant wait for summer it will look fantastic and i am sure we will have some great times in it .
Thank you once again, i wish everyone i buy something from was as prompt as you.

I will recommend you to people when they see our cabin
Dec 29, 2013
Order and delivery couldn't have been easier. Unloaded and trundled down the road by forklift and placed at the front of my house. Then just a matter of unpacking and moving the wood!

Due to the time of year treating the wood was a bit of a logistical problem as the cold weather meant drying time was slow and the bits couldn't be left out over night. Underestimated how long it would take due to the drying time and number of pieces of wood but the treatment (SIkkens) went on easily due to the quality of the material.

Build also couldn't have been easier. The wood is cut to millimetre perfect and it slotted together without any problems. With the exception of dropping in the door frame it was a one person build and took less than a day. To construct the door frame I knocked the frame together, squared it up and put a screw in each corner to stop it falling apart again. Once the walls were complete I hung the doors and just gave the frame a few taps where necessary to square it up again. Then screwed through the frame into the walls to fix. Surprisingly simple!

Very pleased with the quality of the cabin and the ease of build.
Rick Ogle-Welbourn :  Tourist Open Gazebo 3.4x3.4m:
Dec 29, 2013
I purchased this gazebo after quit a lot of research on the net. Delivery was great, the driver very helpful and off loaded it where I wanted it. The quality of the wood is excellent. I built it by myself and was impressed with how it all went together. Top service all round. My only down comment was that the kit was wet through and a couple of the boards were warped. Overall 5 stars. Thanks I will be back, looking for a carport. Thanks again Rick
Dec 11, 2013
We would like to say how very pleased we are with service, delivery and quality of our cabin. Staff were extremely helpful with any assembly problems we came across and returned our calls without hesitation. We have installed a woodburner and now spend most of our evenings outside...far cheaper than central heating! We fully recommend this cabin and it was less expensive than the cost of wood to make our own. brilliant!
Dec 10, 2013
These profiled foundation beams are good because they "lift" the log cabin off the slab. So the height of the log cabin is raised slightly.

The profile slopes away from the log cabin.
Mr. Gavin Carswell :  Garden Gate Antique Style Hinge Set:
Dec 10, 2013
Excellent quality hinges, more than capable of supporting my six foot high gate. I'm just missing four screws (which I will hopefully receive in due course) other than that there is everything you need to fit these hinges.
Dec 9, 2013
Can't fault this product at all. Ordering was easy, delivery was brilliant even though the driver had to bring it all the way up my stony one way road on a fork lift truck I used a fitter recommended by tuin and very glad I did as it was all assembled in one day including the flooring even though it got dark Very happy with everything 100% recommend tuin who also had a very quick communication response with me Thankyou x
Mr. Gary Whitfield :  Lulea Log Cabin 3x4m:
Dec 9, 2013
Excellent quality cabin ,, timber nice and thick should last for ever love the shingles really sets off the cabin...delivery was superb fast too and no hassles what so ever ...will send some pics in soon I would def buy again and recommend to anyone at this
Chris Crawford :  Grande Open Gazebo 2.9x4.9m:
Dec 8, 2013
Positive stuff>>>The Gazebo looks good and everyone who sees it likes what we have done. It's stood up to the recent heavy winds and rain, a good tester. The Tuin's communication was good and the delivery was on time.

Negative stuff>>> Limited instructions supplied with the package. There's no detail about building the roof, and as the roof panels were randomly packaged with no identification makings. We decided to use the roof shingles. To be honest if you haven't laid shingles like this before I recommend you review the IKO website as the finishing and ridges can be tricky. I know that this is a relatively simple fabrication however a few hours spent improving the instructions, marking components, checking that they are all finished and supplying better fixings would be a significant help.
Mr. Tim Read :  Bjorn Log Cabin 3x2.6m:
Dec 5, 2013
Great cabin, good quality, easy to install. Very satisfied with my purchase especially at sale price. Good support when I asked about my base, easy to deal with.
Derek Weston :  Helge with Shed Annexe 3.5x5.0m:
Dec 3, 2013
After placing an order for the Helge Cabin which was an easy process we then waited for it to turn up which it did on the correct day the driver put the pallet exactly where I wanted it I started to unload the pallet to take it through to the back garden and I found some items that were not on the delivery list I phone the company and was passed to Richard there tec guy who answered all my questions and instilled confidence in to me to under take the task of the build he also said just bring the timber through and put it in to respective piles which he said would help with the build as you would not have to search for any items the following day we started to erect the cabin referring to the drawings and the written detail we soon had a problem after about 4 hours we started to run into problems I phoned and spoke to Richard who said take a picture and email him and he would take a look 20 minutes later I had a reply I had put one timber in the wrong place so I quickly rectified this and then it flew up I had a couple of issues with the latter part of the build but again Richard came to the rescue would I recommend the produce and the company YES I would very impressed and have no reason to complain about anything quality product or backup are all excellent
Derek Weston
West Sussex
Dec 3, 2013
Recently purchased the petit corner log cabin as a birthday present for my husband.
From the beginning to the end the service was excellent, when I had a query the response was quick and informative.
The Cabin was relatively easy to build and I am a complete novice!!
The cabin looks lovely and we are very pleased with the finish. I would certainly recommend having roof shingles and finial as they enhance the look.
Overall I would rate this as 5 out of 5 stars.
My only comment to improve the service is to have clearer instruction booklet, at times it was confusing, however knowing I could ring up for advise was invaluable and solved the problem. Richard was so patient and helpful.
Mr. john twose :  Wooden Pergola 3x3m:
Dec 2, 2013
Absolutely fabulous piece of kit. Looks great, perfect as shelter & resting place.
Unbelievably easy to assemble & everybody who has seen it & used it are full of praise. Great value, super product.