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Georg Log Cabin 3x2.6m

 
4 Reviews  

5 stars
 
4 stars: 
 
3 stars
 
2 stars: 
 
1 stars: 
 




Reviews

Mr. Steve Chaplin
May 19, 2017
Very pleased with Georg fits very well into out garden.Arrived on the date specified and was up within three days with all the work carried out by myself. Being only 28 mm logs none of the parts were too heavy .I purchased at the same time a double glazed window for one side and fitted two sky lights yet again to one side of the roof. I also added two side wind screens which finish the cabin off very nicely .I added the floor with insulation which makes the cabin very cosy .Very please with just guttering to add and preservative.The only issue I did have was there were no plans in the kit when delivered however when I contacted Tuyin I was sent some pictures and with the video you can see on line the build was very straight forward.
Stephen Gore
Dec 29, 2016
I will split this review into 3 parts, quality, design and service.
Quality: very good, some joints broken on the longer purlins, but no major problems. Instructions are OK, but for this cabin not at all clear on the door frame and door assembly. This took a while to work out. The optional floor is not of the same quality as the rest of the cabin
Design: Excellent, looks very good now built.
Service, this was well below the level expected after reading lots of reviews and let the whole experience down. It started with my delivery date, the cabin was ordered 4 weeks in advance, which was missed – upon enquiry I was told the cabin had been damaged in transit but another would be ordered and delivered the next week. I had to contact Tuin to find out where my cabin was!
Another was ordered and then I had to re make payment because the original authorisation had run out?
I was pretty annoyed by this time as I and my wife had both taken a week off work to take delivery and put the cabin together and I was the one doing the chasing.
On eventual arrival, a week after scheduled, the cabin was unpacked and found to be missing one of the front canopy supports and its adjustable mounting.
Another was ordered and I was told it would be delivered ASAP. No news or communications after a week, so I contacted Tuin again to be told the parts were on order from Holland and would be sent as soon as they were available. This was 3 weeks after delivery , the build could not proceed without the support post. I made the suggestion that I should source the post locally and get a joiner to make one to match the one I had. The guy I spoke to (sorry didn’t catch your name) said he could make 2 matching posts in the workshop, put 28 mm notches in and get them out to me by Friday together with adjustable anchors– this was Tuesday. I agreed this was an excellent solution as I had a friend coming over to help me complete the build over the weekend.
Thursday received email saying posts had been sent out on next day delivery, great all on track
Friday, arrive home from work 4.30pm, no parts. Tuin contacted, said the courier would deliver before 6pm.
Saturday, no parts!!. No option but a trip to the local timber yard to get some posts made at MY EXPENSE AND TIME, also purchased some supports to match.
Parts arrived the following Tuesday, and to top it all – the 28 mm notches had been cut in the wrong direction, so they would have been useless anyway. The supports in the package were very small and flimsy and not strong enough to support the canopy. Very poor.
Overall, cabin is good now it’s finished and I am very pleased apart from the floor which is not to the high standard of the rest of the cabin. But you need to be aware, despite an impressive web site and rave reviews, Tuin have poor back up service and broke every promise made. Not good customer service.

P Bucuris
Aug 21, 2015
I am very pleased with the Georg cabin i purchased a very well engineered timber building easy to erect with help from there extensive on line guide good value for money
Mr. Robert McMahon
Nov 2, 2014
Excellent service. Product was delivered on schedule. My wife and I are both 68 years old, and we assembled the log cabin in four days with no real problems. I would recommend Tuindeco to anybody.