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Lianne Modern Log Cabin 3x2m

 
16 Reviews  

5 stars
 
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1 stars
 




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Reviews

Steven Ford
Jun 5, 2018
After reading reviews and doing a lot of research this seemed like the best choice and a professional Company,
The delivery driver was amazing so that was a good start but that was the only good part The bad points,
I know there are videos to watch
But the instructions are really a waste of time very poor.
When opening the packaged which was covered in dead bugs which only scared my wife and to be fair seemed well packed.
I placed the timer in flat piles and could notice the some timbers were warped and only become a problem when putting together, also had some bad splits I was starting to question the quiaty of this product, parts missing including a roll of roof felt, me and my carpenter started Friday and had to be finished of Sunday because of all the issues, we had to strengthen it with batterns as it was flimsy, the window had to be taken apart as it did not open,poorly put together, the roof joists were 2 different and not the same as the poor instructions, the trouble with the warped log boards is because they are not straight they put the rest of the door boards out and make it so much harder, all we have been offered were 3 new rolls of felt which is not good enough.
I am a very experienced D.i.Y er but this was a nightmare.
We did call several times Friday only to get an answer machine but did get a call back and was sent the same poor instructions no help at all, and were closed over the weekend.
Not had any help from customer service really, and you can tell a good company about the way they put the problems right.
I can only give 1 star at the moment untill I receive some of my money back.
This log cabin was not cheap and I expected so much more from this experience .
I know there can be a few issues but this was beyond a joke and felt sorry for my carpenter who had to spend extra time resolving them.

Some of the Timber had more of a bend than a David Beckham
Free kick, just be cautious when buying..
Tuin reply: We are sorry this has not been a good experience with this building and problems have occurred. I understand the team are in contact with you regarding this.