Lukas Log Cabin – Mr W

One of the best things I love about my job is building up a relationship with a customer and seeing the whole thing through to the end. From the initial email to questions and talking about it, then onto the sale, the delivery questions, and then onto the fit and questions involved with that. Maybe we made a mistake and something needs to be sent – we are only Human and mistakes can happen.

All of this creates a relationship and I love it, some customers I can really click with and I always go that extra mile for them as do the other staff.

Mr W is one of those customers, over the years I’m sure I have developed a sense of what people are like just by the way they write in their emails and I clicked with Mr W.

I think it’s because we’re perhaps a little similar and have the same interests. This is his newly completed Lukas Log Cabin and the pictures Mr W kindly sent me this evening:

Mr W new log cabin with integral shed.

Mr W’s new log cabin with integral shed – The Lukas.

Mr W wrote; ‘We have a dyke surrounding our back garden, and we can look over this to the fields beyond from the position where the cabin is sited. Deer, Hares and rabbits abound in the fields and I am really looking forward to watching them all from the cabin.’

A man after my own heart, I love nothing better than just sitting and watching what is happening around me in my field and hut.

Here’s some more pictures of Mr W’s Lukas Log Cabin:

Inside the Lukas, very cozy indeed and somewhere to watch natures goings on.

Inside the Lukas log cabin, very cosy indeed and somewhere to watch nature’s goings on.

Mr W wrote: ‘Using spare timber that was used in the packaging for the cabin, I made two full length shelves in the shed half’

A cunning use of left over timber from the pallets and spare boards.

A cunning use of left over timber from the pallets and spare timber in the shed side of the log cabin.

A really nicely laid floor and another shelf, notice also the excellent placement of a vent

A really nicely laid floor and another shelf, notice also the excellent placement of a vent

Here we see Mr W's view, a perfectly done roof and good guttering to a water but. A great install.

Here we see Mr W’s view, a perfectly done roof and good guttering to a water but. A great install. You’ll also notice on the roof our solar panels powering the lights inside, they really are very good!

Mr W wrote to me this evening:

‘Cabin is almost complete now. Just a few finishing touches left to do.
We have been enjoying the peace and tranquillity it gives this afternoon.
The Lukas cabin really was very easy to build, and thanks to you and your excellent after sales (and after hours) service meant that the build went without a hitch. I think the hardest part of the build was painting the cabin, inside and out. 5 litres of wood preservative and wood stain took us a little while to accomplish but that is all finished now, and it really looks great. Using spare timber that was used in the packaging for the cabin, I made two full length shelves in the shed half. I was going to use it to store garden furniture, but I think the other half has different ideas. I dare say she will win, and certainly the shelving will be used to store her threads, yarns and wools, that she will frequently use while ‘relaxing’ in the cabin. We have built the cabin overlooking a dyke that surrounds our back garden. Beyond that we have a fantastic view across fields and open countryside.

Very kind regards to you and your team’

It’s this sort of thing that I love, a relationship with a customer, a start, a middle and an end to a transaction and hopefully I’ll hear from Mr W again in a year or two to give me an update. So often I just do the sale and I hear nothing afterwards, an ending is rewarding so please always let me know how you get on.

Mr W, thank you very much and I hope you have a long and happy retirement enjoying your views. A Goodie box is winging it’s way to you as a thank you for being such a great customer and making me smile

Reviews

Reviews, product reviews, service reviews;  We all want to read them, we make our decisions based on them.  Sometimes we won’t even buy a product until we’ve found a review.

And this is the problem.  A problem for us at least and more than likely every other company.  Hardly anyone writes them!  The ratio is staggering, it’s close to only one out of one hundred fifty customers who will review a product.  But, if it’s a bad experience, surprisingly it’s less!  The less bit I don’t really mind, infact some products really aren’t good and we remove those with one bad experience and actually really review if the product should stay in the range.

Some though are down to personal assumptions, those we leave be, it’s good to know if there were problems or not even with what we deem to be good products and refuse to take out of the catalogue.

Anyway, I digress

We ….. have come up with a cunning plan.  Not only are we going to sell you a cracking product, we’re then going to give you excellent service, give you advice, back up, support and excellent after sales etc.  After all of that we’ll then send you an email about ten days after you’ve received your order, asking really, really nicely if you’ll review your purchase.

Whether it’s a bad one, a good one, whether it’s used or not as a thank you we’re going to send you this:

We send you this Three Piece LED light set as a thank you when you write a review on products you have bought.

We send you this Three Piece LED light set as a thank you when you write a review on products you have bought.

This is a very handy light LED light, we send you three of them and they’re ideal for around the home, camping, car, etc. We even send you the batteries as well for each of them. They’re jolly useful and you need these!

Three bright LED's in each light

Three bright LED’s in each light

It can be used for anything you want and comes with a sticky pad to attach wherever you need a light.

Technical Stuff:

  • Manufactured from ABS Material
  • 3 LED: 11000 – 13000 MCD
  • 6.8cm x 2cm
  • 28 – 29g
  • Supplied 9 AAA Carbon Batteries

Reviews.

Yup, reviews are a tricky things to get and we rely greatly on our customers good nature, we sell excellent products and try to give superior service;  24 hour answer service, out of hours back up, personal attention etc.  So please, if you could spare the time to write a review we’d be very grateful and other customers will also thank you for it.  And of course you’ll have an amazing light set

EVEN BETTER?

Please see this post about our Current Camera Offer