Gunda Log Cabin Review

A big thank you to Mr B for sending us in this amazing review! He talks about the process that he and his wife took in order to select, purchase, receive and install the Gunda Log Cabin. To find out how it all went!


Mr B writes as follows:

Initial Decision
I had on old shed (built in 1981 according to a pencil inscription inside one of the panels that I found when demolishing it!) that was starting to fall apart in spite of being nicely looked after. But what to replace it with?

I photograph houses for estate agents and during my travels I had seen a number of really nice, high quality log cabins that people had fitted out as studios, summer houses and workshops. But I thought that these would be very expensive and did not, at first, consider them as an option. I visited the local shed supply companies and garden centres and was almost ready to order a 22mm loglap shed, but I wasn’t completely happy with what I was getting. I decided to have a look on the internet to see how much a proper log cabin would cost and what was available. I asked Google for “4m x 4m Log Cabins” and pretty soon I was on the Tuin website and had found the Gunda cabin that was exactly the size I wanted. And the price was less than the 22mm loglap shed I was considering! Result!

But what was the quality like? To cut a long story short I looked at the specifications, customer reviews and all the building tips and hints and other useful information on the website and I was sold! The technical specification was far in excess of the other one and coupled with the detailed info on the website it was a no brainer which to choose so I placed my order.

After Sales Service
After placing my order I immediately received an e-mail with detailed information on delivery information, construction information etc. So far so good.
I had a number of questions about various things (the colour of the shingles, some construction questions etc) that I sent e-mails to Tuin for clarification. I expected a response within a couple of days as is normal with most companies these days – but Tuin is obviously not a normal company – I received a response within hours to every query! Unbelievable service!

I have to quote this example: At 18:42 on SUNDAY 2 October 2016 I sent an e-mail to the Tuin Out of Hours Construction Support e-mail address with a query. I received a response from Richard at 18:45 the same day! Now, I have dealt with many, many companies that claim to offer (and sometimes provide) good customer service. But I have never experienced such quick responses to my queries EVER.
Delivery
The delivery was as per the information in the acknowledgement of order e-mail. The shipping company contacted me by phone and we agreed a date and time for the delivery. And that is exactly when it arrived. The driver phoned me when he was about half an hour away as promised by the shipping company. The driver was very friendly and put the package on the driveway as requested. Very smooth and professional delivery experience.

Construction
The initial e-mail stressed the importance of reading through all the construction information and tips on the website even if you are having a contractor build the log cabin for you. I read through all the information a couple of times, and also watched the very useful construction video at least four times. If you are considering building the log cabin yourself (which I did) then this would be my absolute recommendation! Watch the construction video as many times as you can!

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Timber Frame Base
I had a partial concrete slab from the old shed, but also some areas of compacted hardcore which was relatively level. I did not want to go to the trouble and expense of casting a new concrete base so decided to use a timber frame base with Tuin’s Timber Frame Base Pads. Tuin offers a timber frame base design service for a nominal fee (which you get back if you order the timber from them) which I decided to use. A proper technical design with detailed dimensions was sent to me detailing how many base pads I needed and what timber was required. I priced it all at my local timber merchant and then decided to order the whole lot directly from Tuin as it was very competitively priced.

The construction of the timber base was a breeze and getting the whole thing perfectly level and square was so simple – the Base Pads are adjustable to allow very precise adjustment of each pad to ensure a perfectly level base.

Building the Cabin
My wife and I started the cabin on a Saturday afternoon (it had been raining in the morning) quite late and by 17:08 we had put up seven rows of logs all the way round when we stopped because it had started to rain again. By 11:59 on Sunday morning we had completed the shell of the cabin. At 16:29 on Sunday afternoon I took a photo of the roof board installation that I had just completed.

The installation was so simple! Everything was well labeled and all the logs just clicked together – I have seen some children’s building blocks that were more difficult to put together!
It took me another afternoon during the week to install and finish off the roof shingle installation and another day to finish off the floorboard installation.

After much deliberation we decided we wanted to keep the wood look of the cabin and opted for an undercoat of Sadolin Light Oak Classic and two coats of Sadolin Light Oak Extra. It turned out beautifully and we are very happy with the result.

All the components needed to construct the cabin had been included and I did not even need to purchase a single screw or nail to complete it. In fact there was enough timber left over from the construction and the packing crate for me to make a substantial shelf rack and a very sturdy work bench (I did have to purchase the bench top).
It was an absolutely trouble free build, there were no hitches at all and I am absolutely delighted with the result!

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Conclusion
This whole process was by far the best overall customer experience that I have had from any organisation anywhere – ever.
The ordering was simple, queries were professionally and (unbelievably) quickly answered, the website information was comprehensive, detailed, easy to follow and most importantly, in plain language. Delivery was exactly as arranged and the construction was straight forward, easy and fun. The quality of all the components was top drawer, from the quality of the timber, the accuracy of the cuts to little things like stainless steel screws, plenty of nails etc. Which all means that my new log cabin is a high quality addition to my home that has added value to my property and that I will enjoy for many years to come.

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Thanks to the Tuin team for an outstanding product and customer service!

There is absolutely no doubt that I will recommend Tuin with out any hesitation at all!


Thank you Mr B for this review! We are so glad that we was able to give you all of the support you needed- your Gunda Log Cabin looks amazing! We hope that you enjoy your new workshop and your gift from us for many years to come!

For more customer reviews like Mr B’s see: Pictorial Customer Reviews.

Julia Log Cabin

We have received a customer review from Mr P of their experience with installing their Julia Log Cabin. Thank you for sending this in!  We love how the bar turned out- It’s a great idea!


Mr P writes as follows: 

Back in February I purchased a Log Cabin from Tuin.

Several months later I have completed the project, turning it into a bar and brewery. Very pleased with it and your customer support and thought I would share some pictures with you!

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We love the bar and brewery Mr P! Thank you for sending in your images, we hope the brewing turns out well!

Other customer experiences, build articles and ideas can be found at: Pictorial Tuin Reviews.

Chloe Log Cabin Review

One of our lovely customers, who I will refer to as Mrs A has sent us a review of their experience of building their Chloe Log Cabin which would be used for a garden gym! As well as their service that they had received from our team here at Tuin.


Mrs A writes as follows:

At the bottom of my garden sat an 8x9ft Summer House, not a very old one around 18 months old which I purchased on-line the quality sadly reflected the price I paid from the on-line supplier. It was purchased for use as a gym by for my son, but it was soggy and damp and not fit for purpose as the walls were so thin and badly manufactured. We took it down and sadly it was so damp to the tip it went as I don’t think we would have been able to burn and sing around it as it went up in flames cursing the on-line supplier who’s rating on Trustpilot seems to have more red stars than I have ever seen.

We decided it was time to spend our savings on something bigger and much better quality that we could divide and use half as his gym and the other half as a nice relaxing space. I started the search, so many places to buy but as I had made such a bad purchase the first time around I didn’t want to make the same mistake again. My friend at work had been talking about a large summer house her friend had brought from a company called Tuin which she helped to build and couldn’t fault the company or the quality. So off to the Tuin website I went and started to look, the range of products was fantastic so many choices of all sizes, my imagination went wild and before I could stop myself was looking at the biggest ones I could get and imagining what I could put in side! However reality hit me that evening when I got home and measured the space I could use and although I was going to build a giant palace the biggest I could purchase was a 4x3m. I then found Chloe, she was the right size and looked perfect and even better in budget.

I contacted Tuin and after fantastic service from Richard, who I say goes over and beyond for customer satisfaction I placed the order in late February. As we had yet to build the base I picked the furthest delivery slot I could to allow us to build a concrete base where Chloe was going to take residence. Building the base seemed to take forever due to bad weather and finally it was done. Left it for a couple of weeks to dry off and then Chloe arrived and we were ready to build – have to say I enjoy DIY work but both me and my husband were really looking forward to the build it’s like giant Lego for adults and you get to use big mallets!

Now, onto the process of building Chloe…

When we ordered we selected a required delivery week and the Sunday before I received an email for payment, once this was complete I received a call from a very nice lady from the delivery company to arrange a delivery date.

We knew from looking on the Tuin website how the cabin would be packaged and the size of the packaging. I would recommend you take a look at the site so you have an idea how large your delivery will be so you can work out where you want it to be put. We knew that it would be a couple of weeks before we would be able to start the build so by having it placed in the garden next to the driveway would mean that we didn’t have to worry about not being able to use the driveway for the next couple of weeks.

She arrived on the advised date as promised, no sitting around for a delivery that doesn’t turn up when advised and we have all done that. I received call from driver that morning advising us roughly what time he would arrive, my husband was at home and was watching for the lorry, then down the road came a forklift with the cabin. The driver had had to park up the road and drive the forklift into our close as once he had the lorry in he would not have been able to get back out again. My husband asked if he could drop it other side of the drive which he did with no problems. A couple of my concrete edging blocks were slightly damaged and the driver was very apologetic but it’s wasn’t a problem, he had nearly a ton of cabin plus whatever his forklift weights driving over them which we asked him to do you cannot make an omelette without breaking a few eggs. He was unable to stop for a well-deserved cuppa as his very large lorry was parked up the road and didn’t want to upset anyone so he had to move it quickly. Chloe then sat in the front garden for a couple of weeks until we were ready to start the build.

The Chloe Log Cabin Unpackages

The unpackaged components to the Chloe Log Cabin

Picture taken after we had started to move the parts into the back garden (sorry I forgot to take a picture of the wrapped package). If you don’t start your build straight away don’t worry the cabin is so well wrapped it will be fine, and will wait until you are ready.

As you move parts sort them as you go putting all the parts into piles according to size, you can then use the checklist provided to check you have all the parts. I did expect parts to be numbered which would make it easier but none of them were, however as you start to check off the larger parts then it does become easier.
When we finished checking parts I noticed that one of the parts had a large crack, we wanted to start build over the weekend so I emailed Tuin out of hours service to see if we were able to use the part or needed a replacement (it was 9pm on a Friday night) and I received a response within 15 mins. I sent over pictures of the damage and was advised it was fine to use or if I wasn’t happy they could send a replacement. We opted to use it but receiving a response on a Friday night was great service. Really I wanted peace of mind it was ok to use, last thing we wanted to do was use it only to find out we should have waited for a replacement.

Day 1, the build started at… 10am…

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I am helping, but someone has to take pictures ☺ however to get to this stage has taken 30 mins and most of that time it was checking that everything was square. The whole cabin is slotting together very nicely.

By the last image we were ready to put in the doorframe, a quick email to Tuin as from the instructions we were not 100% sure on orientation of the frame. Saturday morning and quick response received from Tuin clarifying our question and we are good to go again. Tuin’s contact team can go back to watching Saturday morning Kitchen ☺

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To be honest, the build is so much quicker than we expected!

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It’s now around 5pm and the cabin is built! We are calling it a day as it seems the neighbours have had enough of us banging in the garden all day. Despite me not being in any of the pictures it has taken just 2 of us to build this in one day. The build went very well, only one slight problem with the door not shutting correctly, this was a job for the next day.

Day 2, time to put on the roof tiles… Not so many pictures of this as we were both on the roof. One slight problem nothing to do with the cabin but the ladder being on very uneven ground meant that it slipped when we were up on the roof and neither of us could get down. The cabin might not look very high from the ground but it is high when you want to get down. After a few min’s of us laughing about how we were going to get down and me trying to step onto damaged shed roof our neighbour noticed and asked if we wanted her to come round and hold the ladder. We arrived on the ground safely which was a bit of a relief as after too many cups of tea before starting on a cold day nature was calling.

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The shingles do take a long time to put on, most of the day to be honest but once you get the hang of putting them on it is very easy. Yes it would be quicker and easier with felt but once you take a step back and look at the result well I think it says it all!

So Chloe is now completed and looking great. The base around Chloe does look a bit of a mess but that job is for next weekend.

The finished image of the Chloe Log Cabin

The following weekend; decking, steps and raised platform fitted.

Chloe is finished!

The quality of the product is excellent, the cabin is well designed and slots together so well, we are very pleased and Chloe is now the pride of our garden.

The whole Tuin team are a pleasure to deal with, they are all very knowledgeable they know the product inside out and I would have no problem in recommending them.

You may be wondering why none of the pictures show the inside of the cabin, well I intend to write another review once the floor is down, as we blew our budget on the cabin we have been saving for the floor, also at the moment a few bits of furniture and a weight bench sitting on a concrete floor does not really show her off. We intended to put down a plywood base sitting on some 2×2 with laminate floor on top, but after sitting inside and looking at the walls and roof this would not do her justice. The floor would look so much better with ‘real’ wood so we have just placed an order for the wooden floor pack which we feel will look so much better. Once this is down then I will take some more pictures of the inside.

Well think I have just about covered it, thank you Tuin!

 


Thank you to Mrs A for your article, reading how our customer service helped ease your confusion on building was great to hear. Your Chloe log cabin looks stunning! We’ll be looking forward to see images on how you modify the inside of your log cabin to make your gym/relaxation area!

Other customer experiences, build articles and ideas can be found here: Pictorial Tuin Reviews