Muffins Complaint

I was on the road yesterday and in meetings and I received a phone call from the office telling me muffins had arrived, they sent me this picture:

A box of Muffins was on my desk!

A box of Muffins was on my desk!

This wasn’t something I was expecting but someone remembered a customer asking the day before our address and asking if I worked at the main office.

I was then sent this photo a short while later.

Muffin Eaten!

Muffin Eaten!

AND then this one !

Muffins gone bar two

Muffins gone ….. bar two

And this was the scene of my desk this morning, at least they had saved me two 🙂

It turns out this was from a customer who was pleased with us. Not because he was happy with the product but quite the opposite. He had sent in a complaint a few days earlier which I looked after and resolved as quickly and as best as I could. This box of muffins was his thank you and I’m really chuffed.

Mr S, if you read this thank you so much. If anyone else fancies sending us muffins please only address them to me as the greedy buggers in the office ate them all. Jos reported she ate four! Thankfully they did save me two which I enjoyed with my tea this morning and I probably didn’t need anymore, they are though thoroughly recommended!

Thank you Mr S.

The product the complaint was about was the Drenthe Shed:

Drenthe storage shed

Drenthe storage shed

Mr S was correct, there was some quality issues and also some damage caused by the carrier. It is impossible for us to get everything right all of the time but we do try damn hard and when things go wrong we try even harder to make them right again quickly.

I’ll apologise now ……. we do cock up, so do our carriers, and also our hauliers but we try very, very hard to give the best service we can and to resolve a problem quickly to everyones mutual satisfaction.

So, any muffins in appreciation of resolving problems quickly, now Mr S has set the precedence, please send them my way. BUT please make sure I’m in the office when they are delivered 🙂

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About Richard

This blog is my personal platform which I do enjoy. It is my own viewpoint and my own ideas. I may not be right and other installers / experts may offer a different view point or a alternative way to do something. I welcome contributions from anybody experienced to do so.

All my blog writing is MY OWN personal opinion ONLY and is NOT always the opinion of TUIN | TUINDECO as a company.

Log Cabins and Garden timber have a myriad of intricacies , I love to give away the secrets, there are a lot!

I enjoy using this blog to expose them so you know what you are buying. I love to know I am causing a few problems in the industry as it can be on occasions less than honest.

I actively encourage everyone to install their own buildings. So many times I would fit and the company I was working for would charge loads for my time, only then to be faced with the embarrassment when the customer says 'I could have done that' and YES you can without paying hundreds of Pounds!

I have over 19 years experience within the garden timber industry. I have particular expertise in garden buildings including the manufacture, design and installation from sheds to log cabins and all the way up to timber framed houses.

In my time I have been involved with virtually every manufacturer and supplier of garden buildings. I have also installed pretty much every make of Garden Building there is from ALL suppliers and manufacturers.

Prior to my career change I was a Watch Commander in the Fire Service with particular expertise in chemical incidents, training, technical design / technology / IT /Procedures / ISO Systems and road traffic accidents. I retired due to a nasty injury after 20 years service.

During my time in the Fire Service, on my days off, I was a self employed fitter for any type of garden building, I worked with most of the well known companies as a subcontractor.

I now work with Tuin | Tuindeco in the UK, supporting and advising on the vast range of products. I keep an eye out for help requests when we a supposed to be closed and can usually get back to you out of hours via email only (wife and children permitting on my days off).

In my private life I consult as an independent expert assessor for companies or private individuals when a dispute is present over their structure which results in producing an impartial report and assessment for whoever requires it. This is often higher valued than a structural engineers report born from my credentials, experience and widely recognised as an 'Expert' in the field.

I am a freelance writer for numerous companies, publications and blogs as well as an independent expert and fault finder for parts of the Industry and consumers with a particular emphasis on timber structures, both framed and of an interlocking design such as log cabins.

I produce numerous articles about timber in general, information on general timber products and specific guides when needed. I hope you enjoy and find my writing useful.

Please contribute and comment to my posts as you would like and I will try to respond as best I can.

Thank you


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