Lukas Log Cabin – Mr W

One of the best things I love about my job is building up a relationship with a customer and seeing the whole thing through to the end. From the initial email to questions and talking about it, then onto the sale, the delivery questions, and then onto the fit and questions involved with that. Maybe we made a mistake and something needs to be sent – we are only Human and mistakes can happen.

All of this creates a relationship and I love it, some customers I can really click with and I always go that extra mile for them as do the other staff.

Mr W is one of those customers, over the years I’m sure I have developed a sense of what people are like just by the way they write in their emails and I clicked with Mr W.

I think it’s because we’re perhaps a little similar and have the same interests. This is his newly completed Lukas Log Cabin and the pictures Mr W kindly sent me this evening:

Mr W new log cabin with integral shed.

Mr W’s new log cabin with integral shed – The Lukas.

Mr W wrote; ‘We have a dyke surrounding our back garden, and we can look over this to the fields beyond from the position where the cabin is sited. Deer, Hares and rabbits abound in the fields and I am really looking forward to watching them all from the cabin.’

A man after my own heart, I love nothing better than just sitting and watching what is happening around me in my field and hut.

Here’s some more pictures of Mr W’s Lukas Log Cabin:

Inside the Lukas, very cozy indeed and somewhere to watch natures goings on.

Inside the Lukas log cabin, very cosy indeed and somewhere to watch nature’s goings on.

Mr W wrote: ‘Using spare timber that was used in the packaging for the cabin, I made two full length shelves in the shed half’

A cunning use of left over timber from the pallets and spare boards.

A cunning use of left over timber from the pallets and spare timber in the shed side of the log cabin.

A really nicely laid floor and another shelf, notice also the excellent placement of a vent

A really nicely laid floor and another shelf, notice also the excellent placement of a vent

Here we see Mr W's view, a perfectly done roof and good guttering to a water but. A great install.

Here we see Mr W’s view, a perfectly done roof and good guttering to a water but. A great install. You’ll also notice on the roof our solar panels powering the lights inside, they really are very good!

Mr W wrote to me this evening:

‘Cabin is almost complete now. Just a few finishing touches left to do.
We have been enjoying the peace and tranquillity it gives this afternoon.
The Lukas cabin really was very easy to build, and thanks to you and your excellent after sales (and after hours) service meant that the build went without a hitch. I think the hardest part of the build was painting the cabin, inside and out. 5 litres of wood preservative and wood stain took us a little while to accomplish but that is all finished now, and it really looks great. Using spare timber that was used in the packaging for the cabin, I made two full length shelves in the shed half. I was going to use it to store garden furniture, but I think the other half has different ideas. I dare say she will win, and certainly the shelving will be used to store her threads, yarns and wools, that she will frequently use while ‘relaxing’ in the cabin. We have built the cabin overlooking a dyke that surrounds our back garden. Beyond that we have a fantastic view across fields and open countryside.

Very kind regards to you and your team’

It’s this sort of thing that I love, a relationship with a customer, a start, a middle and an end to a transaction and hopefully I’ll hear from Mr W again in a year or two to give me an update. So often I just do the sale and I hear nothing afterwards, an ending is rewarding so please always let me know how you get on.

Mr W, thank you very much and I hope you have a long and happy retirement enjoying your views. A Goodie box is winging it’s way to you as a thank you for being such a great customer and making me smile

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About Richard

This blog is my personal platform which I do enjoy. It is my own viewpoint and my own ideas. I may not be right and other installers / experts may offer a different view point or a alternative way to do something. I welcome contributions from anybody experienced to do so.

All my blog writing is MY OWN personal opinion ONLY and is NOT always the opinion of TUIN | TUINDECO as a company.

Log Cabins and Garden timber have a myriad of intricacies , I love to give away the secrets, there are a lot!

I enjoy using this blog to expose them so you know what you are buying. I love to know I am causing a few problems in the industry as it can be on occasions less than honest.

I actively encourage everyone to install their own buildings. So many times I would fit and the company I was working for would charge loads for my time, only then to be faced with the embarrassment when the customer says 'I could have done that' and YES you can without paying hundreds of Pounds!

I have over 19 years experience within the garden timber industry. I have particular expertise in garden buildings including the manufacture, design and installation from sheds to log cabins and all the way up to timber framed houses.

In my time I have been involved with virtually every manufacturer and supplier of garden buildings. I have also installed pretty much every make of Garden Building there is from ALL suppliers and manufacturers.

Prior to my career change I was a Watch Commander in the Fire Service with particular expertise in chemical incidents, training, technical design / technology / IT /Procedures / ISO Systems and road traffic accidents. I retired due to a nasty injury after 20 years service.

During my time in the Fire Service, on my days off, I was a self employed fitter for any type of garden building, I worked with most of the well known companies as a subcontractor.

I now work with Tuin | Tuindeco in the UK, supporting and advising on the vast range of products. I keep an eye out for help requests when we a supposed to be closed and can usually get back to you out of hours via email only (wife and children permitting on my days off).

In my private life I consult as an independent expert assessor for companies or private individuals when a dispute is present over their structure which results in producing an impartial report and assessment for whoever requires it. This is often higher valued than a structural engineers report born from my credentials, experience and widely recognised as an 'Expert' in the field.

I am a freelance writer for numerous companies, publications and blogs as well as an independent expert and fault finder for parts of the Industry and consumers with a particular emphasis on timber structures, both framed and of an interlocking design such as log cabins.

I produce numerous articles about timber in general, information on general timber products and specific guides when needed. I hope you enjoy and find my writing useful.

Please contribute and comment to my posts as you would like and I will try to respond as best I can.

Thank you


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