The website uses cookies to allow us to better understand how the site is used. By continuing to use this site, you consent to this policy. Click to learn more.
 

Superior Gazebo 3.4x5.9m

 
45 Reviews  

5 stars
 
4 stars
 
3 stars
 
2 stars
 
1 stars: 
 




You are viewing 2-stars reviews (see all reviews)

Reviews

Mr G
Jul 6, 2020
Gazebo was delivered as planned but as an incomplete order. Specifically the Post Holders were missing and also the T&G Cladding. Therefore, construction of the Gazebo couldn't even begin without the Post Holders.

A call to TUIN, when i finally got through to talk to someone, and the Post Holders were delivered next day, which was good, but the Post Holders are very very cheap and you are probably better sourcing these elsewhere.

It is now a month later and the T&G Cladding has still not materialised, so the Gazebo sits unfinished.

I have emailed and left several phone messages (you can never get through) but no response from TUIN. The level of customer service at this company is terrible and cannot be recommended.

This is a shame because the Gazebo looks generally ok in its partially finished state. I would rate the quality of the Gazebo at 4 stars, Post Holders 2 stars because they are Galvanised. Customer service is only a 1 star at best... because its shocking...

Makes an Overall Average Star Rating of 2.3 sadly
Tuin reply: We agree, our level of service during this pandemic has not been to our usual standards. We are indeed struggling but we are doing our best with limited staff and the restrictions upon us all.

The T&G cladding will be with you shortly.

We hope you will enjoy your building for years to come and we apologise we are not up to our usual high standards. Unfortunately these are not usual times for us.