Jutka Gazebo Log Cabin 6.78 x 6.78m - Double Glazed

23 Reviews  

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Mrs. Deborah Gardner
Jul 19, 2016
This summerhouse comes in a thousand pieces and the instructions are absolutely rubbish.

We spent several days trying to fafham the instructions out and after many calls of complains to Tiun they finally sent out an engineer Wayne.

Wayne was very helpful and then corrected a peice of wood that had been supplied as cut wrong!

Wayne was helpful but Richard was not. He just replied to emails and refused to answer the phone to us. He emailed back with comments like "the instructions are used europewide and others cope" and "read the instructions".

Richard also confused things further by sending a second set of instructions which contradicted the first supplied set.

If Wayne had not been sent to sort this house then we would have demanded our money back and for Tuin clear out site of their giant Jango firewood.

So with the combination of crap instructions and the summerhouse coming in thousands of unmarked pieces of wood I cannot advise you strongly enough to go elsewhere for a summerhouse than buy anything from this company.
Tuin reply: Thank you for your review.

This is a harder building than normal to install and can seem confusing. I tried to help you considerably out of normal working hours to resolve your problems, unfortunately my wife and family do have priority on my days off hence the email communication. Calls are of course responded to during normal office hours when we are open. During the evenings and Sundays we only offer an email service where we try to assist. We are sorry this was not helpful.

Wayne attended site very quickly during normal work hours and gave you a lot of guidance and resolved every issue for you including showing you how to install quickly and easily.

For other customers we strongly suggest with this building and others of a similar complicated nature to have it installed by an experienced recommended installer or to contact us prior to ordering to see exactly what is involved.

Some of our buildings are NOT a simple, unexperienced DIY project without some skills, knowledge and skill set.

Having said that, with an ability to follow a set of plans and a steady, methodical, approach anyone can install these buildings. Please fully read our advice regarding installation here: https://www.tuin.co.uk/blog/tuin-tuindeco-log-cabins-instruction-manual/