Inglund Log Cabin 3.8x3.2m

 
10 Reviews  

5 stars
 
4 stars
 
3 stars: 
 
2 stars
 
1 stars: 
 




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Reviews

Mr. Frank Poulter
Jul 15, 2020
I have just read a review from a Mr. Derek Thomas. It appears that I have the same problem, the door locking does not come even close to the holes on the striker plate, out by approx. 50mm. I have had extreme difficulty contacting Tuin, sometimes a week for an e mail response and no response to my numerous voice messages. On Sat 11th July my installer discovered the problem with the doors. I therefore mailed the out of hours mailbox, and included photographs. An employee called Philip responded very quickly. The conclusion was that he would forward my photographs and e mails to Tuins office on the morning of Mon 13th July. He said that someone from the office would contact me sometime during this week. Under the circumstances, I would have much preferred a Tuin after sales person to contact me today. I am also waiting for two new glass window panes that were broken during delivery. So, I find myself in a similar position as Mr. Thomas, a log cabin built but can't be locked and two broken window panes.
As yet, the after sales service is the only negative thing I can say about Tuin and that negativity is solely based on the extensive response times. it is so important during the build phase, if materials are broken or certain items delivered are wrong, Tuin need to make themselves available in a timely fashion. There is nothing more disconcerting than waiting to find out how the problems are to be solved or when replacements will be delivered
On a positive note, the quality of the material is superb. The out of hours service is brilliant. The delivery service excellent, delivered by a driver called Des. He certainly goes the extra mile, forgive the pun, he is one of the most helpful service providers I've had the pleasure of dealing with.
Even though the after sales need massive improvement, I would not hesitate to recommend Tuin as a supplier, probably one of the best purchases I have made. Even though the shingle roof needs to be completed and the flooring installed it looks absolutely amazing.
The rating so far I would consider to be a 4, it would have been a 5 if after sales was improved.
Colin Turner
Jun 28, 2016
I'm really thrilled with my log cabin from tuin. It took me just over 2 days to build and fit the felt roof tiles which look amazing. The materials were of superb quality for the price and even a surplus of some items. I did run short of clout nails but being in the North of Scotland I thought I'd better secure the the tiles well! Delivery was on time and exactly as planned. I can't praise the company and product enough.