Gudrun Log Cabin 5.03 x 3.59m - Double Glazed

 
14 Reviews  

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Reviews

Kevin
Jul 7, 2020
I placed an order 2weeks ago . I have tried contacting you by telephone and email and have had no response. I had some pre order and delivery enquiries but have heard nothing. I hope the service improves. I nevertheless placed the order as this log cabin was on offer.
Tuin reply: Thank you for your review. We do agree that our service had become poor over this pandemic crisis for which we are extremely sorry.

We have been overwhelmed with enquiries and orders and our staff working from home and social distancing has been struggling. We are trying to recruit new staff to take up the demand but it does take time.

We are pleased to hear you took advantage of one of our offers. These have all been stopped now to slow our sales and enquiries to we can catch up with the backlog and return to our top customer service.

We have also increased our delivery times to also slow enquiries and orders and the backlog. In fact we are trying to put people off buying from us until we can return to normal.

Please be reassured you will be very pleased with your building when installed. You will also be pleased with the low price you paid.

We hope we all return to normal and that future customers will bare with us while we build the teams to cope with the demand and once again offer amazing value for money with heavily discounted products from Tuindeco and the service we were known for up to April this year in 2020.