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From the outset all the staff at Tuin were helpful, friendly and professional. All pre-order queries were answered quickly and effectively.
Due to technical problems, delivery was delayed by a day. The driver could not have been more helpful and took care to place the package where I required it on my drive.
There were three damaged pieces which were replaced quickly.
The overall quality of materials and machining is very high. Instructions are adequate and with two people the cabin including shingles could be erected in two days. The free shingles make the world of difference to the overall look of the cabin.
My only disappointment are the doors. There is a rebate in the frame which would allow for flush fitting of the bottom panel, instead the panel is fixed proud of the frame with a capping piece fixed to the top. The hinges are of a good quality but do not provide a very high level of security.
I spent a lot of time comparing prices and quality and I am pleased that I eventually chose Tuin.
We are open and delivering contactless across the UK.
Show areas and premises remain closed to the public and but can be opened by appointment.
Office based staff are working from home.
Warehouse staff are operating with distancing measures in place and follow all latest guidlines.
We are experiencing some difficulties in keeping up with enquiries and responses are taking longer than usual due to a huge and unexpected demand for our products. Currently we are THREE days behind with Email Enquiries.
Our PHONE LINES are OPEN from 1000 to 1300 Monday to Friday to allow staff to focus on Emails.
Occasionally some orders for items other than our buildings can be delayed by a few days due to external carriers.
Please bare with us and our staff during these unprecidented times if your order is delayed slightly or our response to calls and emails is longer than normal.
If you wish to place an order, for the quickest delivery, please place it via the website.
Any and all Answers to any Question can be found on the product pages and links available on them.
