Emma Corner Log Cabin 3m x 3m

 
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Mr. Matthew Smith
Feb 25, 2017
The product itself is first class - extremely good quality. The service I recieved from Tuin before the build was excellent, friendly and helpful. The delivery was spot on - I was called the week before to tell me the day and on the day the driver called and told me the approx hour. The driver used his Moffet fork-lift to bring our cabin from the main road onto a suitable spot on our drive (which slopes up from the road) - a lifesaver!

Anyway, all good. I unpacked and checked the parts the night before the build (be aware there are lots of little pieces which look like they are important - cutaways/grooves etc but it turned these were just used for protection in packing - around window frame for example - but they did puzzle me for a while (I even called Tuin on the day of the build who confirmed they were unnecessary).

I also went the through the instructions on final time ( I had been emailed a set by Tuin on request a few weeks earlier). One of the useful blog mentioned always follow the instructions sent with the cabin as small things may have changed - So I did.

On the day of the build I followed the sequenced diagrams 1,2,3,4 etc... on these the pictures show a half starter log on a different side to the window cut away log (one window has a cut away log - the other doesn't). Anyway my father and I sopent the morning carefully constructing the cabin to roof height when we realised something is not right... we were not left with a piece we needed. I double checked package - nothing... being unable to the put roof on I called Tuin again. After expalining the issue I was told 'I'm glad you've called...those pictures in the instructions are wrong!?!? You have to follow the picture in the elevation drawing (another picture in the instructions) Sure enough these were slightly different and show both half starter log and window cutaway log on same side... but how was I to know that or indeed expect that?? It would have also been nice if I had been told that when I had rung a little earlier to ask about packing pieces...

I was really angry and lost for words because it meant my father had to spend the next 3-4 hours carefully dismantleing the cabin to below window level to swap around aforementioned log and rebuild again. This involved a lot of tapping the logs to loosen logs, some did not want to move once settled and a lot of swearing! I'm also not sure if the integrity of the build was quite as good second time round... some of the logs were more resistant to being slotted in.

To be fair, the chap at Tuin said if I emailed picture they would get engineers to find a solution and post another part.. but it is February... I don't want a half built cabin standing in the rain waiting... plus I didn't have the time off work to complete build later or the space to store parts. So we dismantled and rebuilt but it meant the roof had to wait until the next day and I had take another day off work to finish roof.

I have been extremely impressed with Tuin apart from that experience - it seems like such an easy thing to resolve especially if intructions are changed from time to time...

The cabin itself is great, just double check and compare all pictures in the instructions before you commence the build.
Tuin reply: Thank you for your review Mr Smith. We do try to make it clear only to follow the elevation plans as noted in the installation advice page: https://www.tuin.co.uk/blog/tuin-tuindeco-log-cabins-instruction-manual/

If this mistake is made it was not necessary to dismantle the whole building. All that is needed is to swap the two top logs and all is fine, with pictures of the install we could have confirmed this for you quickly and the additional work you undertook would not have been at all necessary.