Reviews, product reviews, service reviews; We all want to read them. We make our decisions based on them. Sometimes we won’t even buy a product until we’ve found a review on it.
And this is the problem. A problem for us at least and more than likely every other company. Hardly anyone writes them! The ratio is staggeringly low when there is a good experience, if it’s a bad experience, surprisingly it’s less!
We’d like to reward you for taking the time to write a review on our service or product in the hope we can increase the ratio.
After you have bought a product and we have delivered it we give you a couple of weeks to enjoy it and we then send you a Review Request via email.
As a thank you for your time in writing one we will send you this three piece LED Light set.
We send you this Tuin LED Torch Keyring as a thank you when you write a review on products you have bought.
Pictures
We also offer a free gift in return for picture sets of our products and at the moment we have an item that’s very different to our usual gifts, a wood covered power bank!
Finished off with an engraving of our Tuin UK logo, help spread the word of Tuin while staying charged, with an estimated battery life of two hours with constant charge.
Sleek in design, the power bank is suitable for charging mobiles and small devices
The power bank features two output USB ports to ensure that your devices never run out of battery. The LED Light indicators towards the base of the bank show the remaining battery charge within the bank. We also sell these currently at £31.19
It features:
- Wooden casing, with the Tuin UK logo engraved.
- 2 x 5V1A USB ports – Suitable for mobile phones and small devices.
- Micro USB input port for charging the power bank.
- 5 LED light indicators to show the remaining battery capacity.
- On/Off button at the top of the power bank.
- Battery type- 5000 mAh Li-Ion.
Each LED light represents 25% of battery capacity – The 5000mAh battery allows you to charge your phone more than once!
Walkthrough Videos
Some customers kindly send us walk through videos. Examples of them can be found on various product pages.
Here’s a collection here: Customer Walk Through videos Please see these examples. If you fancy sending us a video of your product like these that we ask to use we will refund you £50 as a thank you via Bacs.
£50 for a video walkthrough of your product – not a bad deal for a few minutes of video?
This is a very limited offer and can be withdrawn at any time.
I purchased a 3.8 x2.6m Moderna cabin off you in 2019 and adapted the window opening to accommodate a larger double glazed unit. For the roof I used a liquid plastic system instead of the single ply membrane supplied. The outside was painted grey. We fitted a bar inside and kitted it out with a sofa and chairs. Covid kicked in and our foresight in building the bar really helped see us through lockdown. it was away from the house and you feel like you’re in another world.
We are very happy with the purchase.
Roll forward to 2023 and we decided to extend the cabin and purchased a smaller cabin to build off the side of the other cabin. We cut a hole in the existing cabin to access the new cabin. We built off a raised timber framework. Again adapted the front to form a window with a large doubled glazed unit.
Over all it took 2 days to build and will take another few days to paint and finish off internally lay a vinyl floor.
Thanks for a product and excellent service.
Paul,
We purchased the BigBen cabin we cannot fault the service it all just happened like clockwork just as it reads on the website
The delivery was spot on the driver was brilliant
We started to build it on Saturday morning at 10 o’clock after we carried it all in just me and Jean finished at 17.30 all the structure up to square Sunday finished just the roof shingles to
Do we did them in 7hrs over 3 nights after work
It was great to do easy (we are 64years) so if we can you can thanks Richard And Jean
A very well made product. Wooded garden arch was easy to assembly. Video demonstration was very helpful. Would consider buying a second arch.
Thank you Ken for the feedback, We’re very pleased you’re happy with your 180cm Garden Arch 🙂
I had a very good experience with Tuin company. I ordered the Irina log cabin in July and received the materials in early August.The package was delivered in a good condition and in time as they promised. They called me 1 day before the delivery date and the driver called me half an hour before the delivery. There was instructions on the package for building the cabin. My neighbor helped me building the cabin. it took a full day to build the cabin but the result is great . the log cabin looks very strong and beautiful. The material is very good and nice.
Thank you so much! we’re super pleased it all went so well and there was a friendly neighbour to give you a helping hand
We bought our Emma cabin back in 2020, and first placed our order in the midst of the first lockdown. Sadly there were supply issues due to the Dutch factory closure so it didn’t arrive until September, but we are not complaining. The team at Tuin kept us informed throughout and communication was fabulous….and we were prepared to wait as this was the only cabin we wanted after comparing with others on the market.
When the cabin arrived the driver was exceptional. Our area is difficult to access but he parked a long way away and drove to us with his forklift, and what a smashing guy he was too! The quality of the Emma cabin is exceptional….so well made and better than expected. We now have a lovely Bar in our garden…thanks Tuin for a great product!!!!
If anyone is on here looking for a good quality log cabin look no further. These are, in our opinion, the best value out there, and the Customer service is really good too.
Chris & Jane Smith
Worcester.
Hi I had my Rome Log cabin delivered on or about 27th March 2020 all delivered on time and very pleasant driver willing to help. This unfortunately meant we could not attend to the cabin owing to the lockdown. To top this my Mother in Law who lives at the property suffered sepsis and organ failure with the need for immediate surgery, thankfully on the road to recovery now. This has led to the situation where we could not commence erecting the building until last week 7th September 2020 and with no experience of these cabins whatsoever, both myself and a very good friend Richard (and I thank you for the help) laid a type 1 sub base with shed grid system and chipping fill in two and half days. We checked the levels and worried that opening the packs would mean the timbers would be ruined. On opening the pack there had been some water ingress which had swollen two planks but in general they looked pretty good. It took us two days to build the cabin and get the roof on with only the floor to lay the next day. The quality was exceptional and all planks fitted with the exception of the two which needed persuading but with no damage whatsoever we got these in. The product looks brilliant and surprisingly suffered no damage due to the length of time we allowed it to sit on the lawn. I love this and my only issue is down to me, which is I could have left out a couple of planks to reduce the height a little at eaves as this is a big unit and our garden is not large in the least. But I will get used to this and it will be very well used, probably not as I planned, as I have also found out last week that my daughter is having a baby. Now this is done and with suitable storage on site I have the next project of converting the house into a 4 bed from a 2 bed with an annexe for my mother in law to live. Onwards and upwards. Thank you Tuin for making a stressful period less stressful. Good luck with your cabins, great job. Ian
Excellent customer service and the staff are very helpful, as well as all the knowledge there is to learn about on the Tuin Website. Payment was an east transaction and the delivery was on time with Tuin keeping me informed every step of the way. I would definately purchase from Tuin in the future and thoroughly recommend them to anyone who is looking to make a purhcase. Thank you Tuin for a smooth purchase transaction.
This is the second log cabin I have purchased from Tuin and once again I am over the moon with my purchase, the service is excellent, i was kept informed right from the start and the delivery driver could have been better, placing the item next to my garden. Like the previous log can (which i still have) erecting it was a dream, these items are so well made you can put them up in no time at all they simply slot together. I would recommend Tuin every time absolutely excellent.
We research deferent cabins and found tuin was the best deal the service was first class delivered to the door. The cabbin was up in two days it looks great. First class to tuin for producing a first class product will recommend to all.
We spent a long time researching log cabins and also visiting various show rooms to get ideas, we finally settled on one from Tuin, used a carpenter recommended by tuin and we love it, it is sturdy and warm inside, which I suspect is because of the 42mm thickness.
We were so impressed that we have recommended tuin to family and friends who are also looking to buy a summer house/ log cabin.
I only wish I could post a picture of our beautiful garden home
Thank you
very please with our Mitch gazebo came earlier then date was (very please with that) the delivery man was very helpful it looks very good would contact you again and would recommend you to our friends Irene
Dear Tuin
We researched summer houses for a couple of months before placing an order for a ‘Lynne Summer House l must admit that your website, specification order system and delivery have been second to non.
We took delivery in January and wanted to form the foundations of this octagonal summerhouse exactly to size.
It soon became clear that all the angled joints of the base frames had been cut very accurately, when assembled the whole frame was absolutely right! In all directions. The weather has been so inclement that all the timber is still stacked in my garage ready to start. I am a cabinet maker by trade and l do appreciate the design, quality of the timber used and high quality of the manufacture of the engineered components.
I am really excited and looking forward to starting and assembling the summer house.
I will send you photos of the finished job.
Many thanks
Great service
Brilliant experience a quality log …
Brilliant experience a quality log cabin easy to build most important is to get base right then it goes up in no time we built ours in for hours would buy again forshaw brilliant company
The whole experience was faultless from start to finish, amazing value for money.
We bought the Yorick cabin and my husband and a friends son built most of it in a day.
Tuin cabins are made of good quality wood and easy to put together, we would highly recommend them.
First contact with Tuin was so positive staff were so helpful with my decision on which Cabin to purchase and did not go for the hard sale. They listened to my needs and suited the cabin to them instead.
Delivery was painless and the gent ensured the cabin was tucked out of the way until ready to assemble.
WOW how easy was this Peter 3m x 3m to assemble! The instructions are easy to follow especially with all of the advice on their website as well. The Cabin just slotted together, our chappie was a lil baffled about putting the insulation on then the tiles but one quick call to Tuin advice and he was off again. Our chap said the slowest part was putting on the ‘free’ roof tiles. The tiles seriously make this cabin look very special.
Thank you to all of the staff for such great support throughout the process 🙂
Seriously would buy from this company again and highly recommend to others. – our chap who put it together is now planning to buy his mum one!
Excellent service helpful driver arrived when he had told me and dropped off the cabin exactly where I wanted it. The materials used are high quality and fitted together very well. The instructions given need an overhaul, the videos on line are much more useful
We bought our cabin in January which is fab. Recently we wanted to re-roof our original shed and contacted Tuin to ask if we could buy the same shingle that we have on the cabin. They were very helpful and gave us a really good discount on the purchase.
We’d seen similar log cabins elsewhere but chose Tuin because the feed back was mostly positive. We are not disappointed! Tuin provided over and beyond great customer service when my husband was rushed into hospital when delivery was due. Their communication was quick, personal and sympathetic to our situation. The log cabin arrived this week and on unpacking, the quality and manufacturing look fantastic! All’s well now, so we begin the build today! A huge thank you to everyone involved in our purchase!
We ordered a shed and summer house from Tuin and apart from a slight hiccup with delivery when we got it the following weekend, we had both erected within two days and are extremely pleased with them.
Very impressed with your service . From ordering to delivery was very smooth. The erection instructions were very very easy to follow and the cabin went together very easy. I have recommended tuin to a number of my friends.
I has serious misgivings about getting such a big and solid cabin for the price, and also that it could be delivered to such a tightly congested area. Your support staff answered all my emails and reassured me that there was no problem. They were right.
Very impressed! The quality of the unit far exceeded expectations and works great in the garden.
A good value and painless purchase. Can’t wait to see the product assembled.
I ordered a larch gazebo which has now been assembled and I am absolutely delighted with it, a very sturdy construction. This is a great product and would recommend your company in the future.
I bought the aisle log cabin 5×3 and what value for money, I also took tuins advise on the paint and it was also great as they had said, I bought the grey and the log cabin looks great, well done tuin you do everything right??
Just like to say from start to finish TUIN were excellent, ordering the log cabin to delivery from additional products, absolutely flawless I would highly recommend this company to any one and the og cabin is great quality, 40mm thick wood, superb, wouldn’t have to think twice about buying from them again ?
This was a fantastic buy the cabin is awesome the fitting an construction was easy to put together.the delivery was on time the driver couldn’t of been more helpful an very professional when putting the pallet on the drive..all in all from online order to deliver this company is brilliant..
the people who work there are very helpful
We are so pleased with our log cabin so easy to install worth every penny
I found it very easy to install and put to gever and made very well.Very pleased with the quality and design
We found your copy via Google very easy, Found the gazebo we looked the like of, then rang you and spoke to a very helpful lady who took our payment over the phone. We required the gazebo with in a week of ordering it. This was not a problem, your lorry with its own forklift delivered direct from Holland. Would we use and recommed your company yes we would. We have pictures of the lorry delivering to the final being fitted on top of the gazebo, i’m more than happy to share, Please let me know how. Thanks, keep up the great work, Also happy to do a walk round video, not sure how to send but could upload to my youtube channel, Cheers, Chris Ross.
I spoke to a very helpful lady who was extremely knowledgeable about your products and her advice was very reassuring as this was my first order and I wouldn’t worry about contacting your firm again
Thank you for letting us know. We do have some very experienced people that work with us.